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Quality Specialist - Charlotte, NC

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree or 10 years of field experience, DC Power Installation experience, Five years of experience in Telecom/Datacenter/Industrial Segments, Understanding of TELCO quality requirements.

Key responsabilities:

Support and expand Services Quality Management System (QMS)
Interpret industry standards and execute services accordingly
Establish QMS priorities, train local teams for continuous improvement
Benchmarking within operations to drive excellence
Analyze customer perceptions for satisfaction improvement

OmniOn Power Large https://www.omnionpower.com/

1001 - 5000 Employees

See more OmniOn Power offers

Job description

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.

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OmniOn Power currently has a Quality Specialist opportunity available.

This role will be 100% remote and the preferred location is Charlotte, North Carolina.

This role will report to the Services Quality Leader.

As the Quality Specialist, you will:

Promote, support and expand the Services Quality Management System (QMS) to accelerate the rate of operational improvement, resulting in cost savings within the operation.
Interpret industry customer standards and follow up with execution in the deployment of services. Assists with the creation and implementation of, and ensures conformance with, instructions, guidelines, and procedures to drive standardization and consistent execution in delivery of customer requirements.
Establish and implement QMS priorities and targets in cooperation with functional team members across all functions within the local operation, monitors progress and supports actions on deviations from targets.
Trains and coaches local teams in the standard quality improvement approach to develop organization capability to continuously improve business practices and performance.
Conducts benchmarking and best practice spreading within the operations to embed a culture of excellence in operational performance.
Assists with the analysis and communication of customer perceptions to guide the local improvement actions toward greater customer satisfaction.
Travels 60%, as required.

ELIGIBILTY REQUIREMENTS: OmniOn Power will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Basic Qualifications:

Bachelor’s degree or 10 years of field experience
DC Power Installation experience
Knowledge of Engineering requirements of DC Power products
Five years of experience in telecommunications, Datacenter or Industrial Segments
Understanding of TELCO quality requirements.

Desired Characteristics

Strong communication skills with varying levels of the organization.
Master Electrician
Experience in the use of computer-based management and administrative tools (i.e. MS Office, SFDC, Workfront, etc).

We are an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.