Senior CRM Specialist

As a CRM Manager at Mrsool, you will be responsible for the development and implementation of our customer relationship management strategies. You will work closely with cross-functional teams to maintain and improve our CRM platform to support our goal of building strong, lasting relationships with our customers. The successful candidate will have a deep understanding of CRM technologies, data analytics, and customer behavior in an e-commerce platform.

Responsibilities 

• Develop and execute comprehensive CRM strategies aligned with organizational goals and objectives.
• Oversee the implementation, customization, and maintenance of CRM systems.
• Lead and mentor a team of CRM specialists providing guidance and support in their daily activities.
• Report on CRM performance and suggest tactics for continuous improvement.
• Ensure data accuracy, integrity, and security within the CRM platform.
• Collaborate with various departments, including marketing, product, and customer service to ensure CRM strategies are aligned with overall business objectives.
• Effectively communicate CRM strategies, initiatives and results to key stakeholders including senior management.
• Support relationship-building efforts by enabling organizations to track and manage interactions with customers, ensuring a consistent and personalized experience. This includes managing customer communications, tracking customer performance, and identifying opportunities for retention, order frequency, cross-selling, or upselling.

Requirements

• Bachelor's degree in a related field such as Marketing, Information Technology or Business Administration.
• Minimum of 1-2 years of experience in CRM management, ideally in an e-commerce or retail environment.
• Strong analytical skills and the ability to interpret complex data sets.
• Experience with CRM platforms such as Salesforce, Oracle, or Microsoft Dynamics.
• Excellent communication and project management skills.
• Strong team management and leadership skills.

Benefits

What's in it for you?

Fast career development based on performance Diversity and Equal Opportunities. If this looks like your cup of coffee, we're looking forward to seeing your application!

Our Life @ MRSOOL:

The environment is an open space 🌌, flexible & fun, around the clock, around the region. We are more than great team & place 🏢 to work; we respect and ensure equal opportunities, regardless of race, religion, ethnicity, origin, age, gender 🤝, disability and other legally protected characteristics ⚖