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Virtual Customer Service Rep (English)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Colombia

Offer summary

Qualifications:

C1 or higher English proficiency (written and verbal), Previous customer service experience.

Key responsabilities:

  • Handle customer calls and emails
  • Document interactions in ticketing system
RPM BPO logo
RPM BPO Scaleup https://www.rpmbpo.com/
51 - 200 Employees
About RPM BPO
Our mission is to help organizations accelerate growth and scale their operation, while economically advancing the lives of thousands of workers across the world. Our team has high English proficiency and Spanish fluency, which allows our client companies to authentically connect with their customers.We take pride in our values and believe they separate us from the competition. Our values:People first — Treat people right and invest in themLeadership — This is the foundation of everythingGrowth mindset — There’s always a new mountain to climbStandard of excellence — Do great work and take pride in it everyday Our team consists of individuals from many walks of life - young adults, single parents, musicians, former athletes, chefs, artists - but most of all, we are honest hardworking people just like you, and we want to better our lives while doing great work.RPM nearshoring benefits include:- Quick ramp-up time- Scalable teams, start small and grow- Same time zone as the US and Canada- Bilingual in English and Spanish- In-tune with US work culture and trends
See more RPM BPO offers

Job description

**Only HVs in English will be considered**

Schedule (California Time):

5am-2pm Pacific, Monday - Friday


We're looking for an experienced Customer Service Rep to work with a fast paced and growing tech company in Silicon Valley. We are interested in individuals who have a high attention to detail and can communicate well on the phone.

You will be working in both English and Spanish, taking calls and making notes in the ticketing system in English.

Training on the company's products, services, and processes will be provided.


Job Responsibilities:

  • Resolve customer service calls and emails
  • Make proper notes in the ticketing system


Requirements
  • C1 or higher English (written and verbal)
  • Can follow a process and meet targets
  • Prior experience in customer service

Preferred Requirements:

  • C2 English with CEFR / EFSET certification


Benefits
  • Valuable experience in high demand industries
  • Training and coaching


Why RPM?

Our goal is to help companies scale their operations while economically advancing the lives of thousands of workers across the world. We believe we can do both, and if you’d like to be a part of that, send us your HV.



Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Customer Service
  • Detail Oriented
Are you interested?

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