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Player Support Representative (Part-Time)

Remote:

Full Remote

Contract:

Part time

Work from:

Philippines

Offer summary

Qualifications:

Strong written and verbal communication skills, Logical, analytical, and reasoning skills, Proficiency in English language.

Key responsabilities:

Provide prompt chat/email support to gamers
Resolve player complaints effectively and efficiently
Explain product features; ensure quality and standards
Collaborate with team for best customer solutions

PTW Gaming Large https://ptw.com/

1001 - 5000 Employees

See more PTW offers

Job description

Join our team as a Tier-1 Player Support Representative. You will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.

In this part-time role, you'll have the flexibility to choose shifts or time based on your availability.

Responsibilities:

Promptly respond and help players with their questions, queries, and problems either via email and/or chat.
Resolve player complaints and problems by quickly identifying the issue, troubleshoot effectively, provide accurate information, and follow up to ensure correct resolution.
Explain and guide customers through product features and functionalities.
Stay focused on the quality by ensuring consistency and adherence to high standards.
Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
Maintain an average handle time of 8 minutes on email and 12 minutes on chat.
Handle up to three concurrent chats while working on chat channel.
To deliver customer satisfaction level of 70% or above.
Participate in daily pre-shift huddles/meetings to remain up to date with any changes in policies and process.

Requirements

Minimum Technical Requirements for this job include:

Windows/Apple laptop or desktop
Latest processor and operating system
Minimum of 4 GB RAM
Microphone and audio enabled
Available free USB port
Internet speed: 20 mbps or higher

Ideal candidates must have the following:

Strong written & verbal communication skills.
Full proficiency in English languages.
Logical, analytical, and reasoning skills.
Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.
The willingness to adapt to our working style and method.
Good computer skills and fair networking knowledge.
A positive, empathetic, and professional attitude towards players at all times.