IT MAC Support Technician

We are looking for an IT MAC Support Technician, for our client the European Space Agency – ESA for their location in Paris, France, to support our IT Service Team. The selected candidate should show integrity and professionalism.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).

The successful candidate will be tasked with, but not limited to:

• Provide Apple support and 1st - 2nd level call resolution (for end-users on location and/or working remotely) in the following areas:
  • Mac OS based client devices;
  • Mobile phones and smartphones;
  • MDM;
  • Office 365;
  • Network and local printing facilities;
  • Specific Corporate Applications;
  • 1st line networking (LAN, WiFi);
  • Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.).
• Evaluate, categorize, log user's requests, problems and pro-actively follow up on these requests to ensure timely resolution of the delivery and deployment of new workstations (PC’s / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers;
• Maintain, update and integrate Knowledge Base DB, procedures and working instructions;
• Provide IT support to VIPs, including the Director General;
• Provide support and trouble-shooting in the Video Conference facility;
• As needed, participate in business trips and provide local IT support;
• Assist and advise the user community in the technical and functional use of the Client’s corporate services and applications.

Please be informed this position requires full on-site support.