Senior Business Analyst - Process Analysis

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Job Overview
The role involves overseeing the strategic use of process mining tools for end-to-end business process optimization. Collaborate with cross-functional teams to identify and act on process inefficiencies and opportunities within the Customer Experience domain. Apply strong analytical skills to translate insights into actionable recommendations, aligning data-driven optimizations with business objectives.

Responsibilities

Process Mining:

• Analyze event logs from CX Support tools as well as other business tools to uncover existing workflow intricacies. Identify and understand process variations and deviations.

Process Mapping and Modeling:

• Craft visual process models, capturing essential data. Document each step, input, and output with precision.

Performance Metrics:

• Calculate key process performance indicators (KPIs) like cycle time and throughput. Pinpoint bottlenecks and areas for improvement.

 Root Cause Analysis:

• Investigate process inefficiencies thoroughly. Identify and analyze the reasons behind any deviations from the standard.

Process Optimization:

• Propose enhancements to streamline processes. Conduct simulations to evaluate the potential impact of changes.

 Collaboration:

• Work closely with stakeholders to implement improvements. Ensure that every optimization aligns seamlessly with overarching business goals.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, Business Analytics, or a related field  (CBAP, MBA PMP an added advantage)
• Proven experience in utilizing process mining tools (e.g., Celonis, Disco, ProM) in a professional setting.
• Background in data analysis, business process optimization, or similar roles.
• Proficient in process mapping and flowcharting tools (Camunda, Microsoft Visio or any other process modelling tool).
• Proficiency with BPMN 2.0
• Strong analytical and problem-solving skills with a keen attention to detail.
• Proficient in SQL for data extraction, manipulation, and analysis
• Ability to interpret complex data and extract meaningful insights.
• Excellent communication skills with the ability to convey technical information to non-technical stakeholders.
• Experience in preparing and delivering clear and concise presentations.
• Demonstrated ability to work collaboratively in cross-functional teams.
• Comfortable engaging with stakeholders at various levels of the organization.
• Ability to adapt to changing priorities and navigate ambiguity.
• Eagerness to stay updated on emerging trends and advancements in process mining.
• Proactive mindset with a focus on identifying and solving business problems through process optimization.

Benefits

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option