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Client Engagement Analyst

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

New York (USA)

Offer summary

Qualifications:

Bachelor's or Master's in Business or Finance, 2+ years experience in consultancy or client services.

Key responsabilities:

Maintain client relationships and manage their entitlements
Handle client queries and internal team collaborations
Participate in demo calls and data pack organization
Represent company at industry events and meetings

Hatched Analytics Financial Services Startup https://www.hatchedanalytics.com/

11 - 50 Employees

See more Hatched Analytics offers

Job description

The Role

Role Context:
We're seeking Business Insight Champions, not Data Analysts/Scientists. In this role, your mission is to bridge the gap between our cutting-edge data products and the business needs of our clients. This is a pivotal position for those skilled in interpreting and applying business insights, going beyond numbers to drive meaningful client engagement and inform business decisions.

Role Overview:
As a Client Engagement Analyst, you're the indispensable contact for our clients, ensuring they receive unparalleled service. You'll manage various analytical and operational tasks, helping clients and prospects understand the full value of our products. As the subject matter expert, you will equip the Business Development team with essential analytical resources. Your role, as part of the wider Client team, includes a few key trips to strengthen client relationships. Working closely with the CEO, your contributions will be key to our client strategy.

What We Need You To Do

Forge and sustain strong, enduring client relationships, regularly updating them on product improvements and managing their entitlements.
Act as the initial point of contact for client queries, utilizing your knowledge of our products to offer insightful answers. For deeper analytical questions, collaborate with internal teams for detailed and thorough responses.
Join our sales team on demo calls and showcase our product to potential clients.
Organize and oversee data packs for client trials, skilfully making complex information understandable.
Establish yourself as a subject matter expert on our product and the broader Alternative Data landscape.
Participate in a select number of trips each year to represent Hatched Analytics at industry events and meetings.

What You Bring to Hatched

A degree in Business or Finance, undergraduate or master's level. We highly value broad business skills and the ability to apply data insights within a business context.
An analytical mindset is crucial for interpreting and explaining our insights to clients. While this role does demand a keen understanding of data, a master's in data analytics/science is not necessary â Our focus is on using insights to guide actions, not on creating these insights.
A minimum of 2 years of experience in consultancy, client services, or related fieldsÂ
Exceptional organizational skills with the capability to manage multiple tasks and projects efficiently.
Outstanding communication skills, with a talent for simplifying complex data concepts.
Openness to occasional travel for client meetings and industry events.
A naturally curious mindset.

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About us

Hatched Analytics is at the forefront of the alternative data industry, providing innovative insights to the investor community and capital markets. We foster a culture of collaboration, autonomy, and initiative, with a strong emphasis on curiosity as a core value.

We offer competitive compensation packages and are embracing hybrid-working. We are working from Westland Square in Dublin 2 every Wednesday and Thursday, and from home on the other three weekdays.

Hatched Analytics is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.