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Director of Account Management & Customer Growth

Remote:

Full Remote

Contract:

Full time

Work from:

Canada

Offer summary

Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred., Proven experience in account management, customer success, or sales within the SaaS industry., Strong leadership skills with the ability to motivate and mentor a team., Excellent communication and negotiation skills., Analytical mindset; familiarity with CRM software..

Key responsabilities:

Develop strategies for customer growth and retention.
Manage account managers and ensure client satisfaction.
Identify upselling and cross-selling opportunities.
Collaborate with teams to create targeted campaigns.
Analyze customer data to identify trends and improvements.

Calliere Group Information Technology & Services TPE https://www.callieregroup.com/

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Job description

This is a remote position.

We are seeking a dynamic and results-driven Director of Account Management and Customer Growth to join our burgeoning client's team, a leading SaaS product development company. The ideal candidate will be responsible for both nurturing existing client relationships (farming) and actively seeking out new opportunities for growth (hunting) through upselling and other strategies.

Key Responsibilities:

Develop and implement strategies to drive customer growth and retention.
Manage a team of account managers to ensure high levels of customer satisfaction and engagement.
Identify opportunities for upselling and cross-selling to existing clients.
Collaborate with sales, marketing, and product teams to develop targeted campaigns for customer expansion.
Analyze customer data and feedback to identify trends and areas for improvement.
Build strong relationships with key stakeholders within client organizations.
Monitor market trends and competitor activities to identify new business opportunities.

Requirements

Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
Proven experience in account management, customer success, or sales within the SaaS industry.
Strong leadership skills with the ability to motivate and mentor a team.
Excellent communication and negotiation skills.
Analytical mindset with the ability to interpret data and make strategic decisions.
Familiarity with CRM software and other relevant tools.

If you are a strategic thinker with a passion for driving customer growth and have a track record of success in account management within the SaaS industry, we would love to hear from you. Join our client as they continue to revolutionize their globally growing niche / vertical, and assist their customer organizations thrive through innovative solutions. Apply now!