Cisco UC Scripting 7+years permanent role remote

Job Description Cisco UC Scripting Role : Cisco UC Scripting - III Experience : 8+ years Location : Hyderabad / Remote Essential Functions  Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment  Follows up with customer contacts to ensure satisfactory resolution  Reports findings, tracks progress, and documents customer communication within incident management system  Manages workload in a manner that meets defined Service Level Objectives  Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion  Develops positive working relationships with internal and external customers Required Qualifications  5 years’ experience performing break/fix, moves, adds and changes for telephony equipment and adjuncts  5 years’ experience supporting Cisco solutions  Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, WebEx Calling and Contact Center  ICM and VXML Scripting  2 years’ experience using an automated ticketing system  5 years’ experience supporting Cisco hardware and software  Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel  Must possess excellent oral and written communication skills in English  Highly skilled in writing with details, accuracy and consistency  Strong analytical, interpersonal, and relationship building skills  Must be familiar with both voice and data equipment and technologies  Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance  Management systems and payroll / timekeeping applications  Strong work ethic and personal drive to excel  Strong sense of urgency and commitment to get the job done  Superior negotiation, coordination, and conflict resolution skills  Ability to use (and learn new) complex systems, technologies, and applications  Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications  Industry certifications on telephony and associated technology solutions, depending on team placement  Cisco Certifications  Two years working experience in the managed services industry  Familiar with both voice and data equipment and technologies  Bachelor’s degree in Computer Science  Understanding of quality processes including ITIL Soft skills:  Good communication skills (Written & Oral)  Flexible to work in the evening shifts  Individual and team playe

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