Analyst II, User Assistance

Job Description:

The Analyst II, User Assistance role develop internal and external user-friendly documentation in-line with editorial, legal, clinical, and marketing standards. The incumbent will work with a global team of subject matter experts (SMEs) to research and comprehend software defects and then communicate the information to the client base.

• Develop internal and external user-friendly documentation in-line with editorial, legal, clinical, and marketing standards.
• Develop, publish, and maintain high quality user-centric content based on organization standards set in our Information Model within release timelines.
• Use structured authoring and the established DITA framework to create and maintain content.
• Responsible for training on the automated documentation approval process in Salesforce.
• Interview SMEs to obtain product information from requirements, specifications, and user stories to create and update content.
• Attend and participate in UA team and project team meetings and activities.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor's degree in English, Journalism, Technical Communications, or a related field.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 3+ years technical writing experience.
• 3+ years technical writing experience in a software environment.
• Experience or familiarity with Salesforce.

Knowledge, Skills, and Abilities:

• Knowledge of: Single-sourcing authoring tools, topic-based writing, minimalism and Agile methodology and basic knowledge of peer editing; minimalism, topic-based and role-based content development, proficiency in Adobe Acrobat; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; multiple software products. 
• Skill in: Strong writing and communication skills; project management, time management, organizational skills with attention to detail, listening,  
• Ability to: Ability to learn new tools and processes; prioritize workload, meet deadlines, and multi-task while maintaining attention to detail; establish and maintain effective working relationships through collaboration and respect.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.