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Delivery manager - ERP

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Panamax Inc. logo
Panamax Inc. SME https://www.panamaxil.com/
201 - 500 Employees
See all jobs

Job description

This is a remote position.

Job Summary:

The Delivery Lead, Professional Services is responsible for attaining quarterly Professional Services (PS) revenue targets, in the form of delivered billable hours. Additionally, this role is responsible for the scoping and positioning of new services engagements. The incumbent will act as a key point of contact for Sales and Solution Consulting on opportunities within the designated vertical. This role directly supports the sales cycle via internal knowledge transfers, solution reviews, and executive-level prospect meetings. The successful candidate will excel at expanding Oracle NetSuite’s footprint with existing customers through upsell of services opportunities. Will manage a team of resources, as well as handle all resource planning and staffing for teams on a broad range of services engagements, maximizing billable utilization. Furthermore, the role will manage the support portfolio and also ensure that quality standards for delivery are exceeded. The Delivery Lead, Professional Services will serve as an escalation point for services engagements. As well as being a key resource for internal practice development efforts, will train and mentor new and experienced resources.

Responsibilities include:

  • Ensure team billable utilization targets are met
  • Attain quarterly PS revenue targets
  • Support the sales cycle through scoping and approval of PS engagements, Executive-level prospect meetings, and Solution reviews
  • Support PM on project portfolio to ensure quality, on-time, and on-budget implementations using a mix of global resources
  • Expand PS sales in existing customer base
  • Become trusted adviser to the Customer through implementation lifecycle and beyond
  • Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, and support renewal efforts
  • Collaborate with third party vendors during services engagements
  • Responsible for adhering to the highest quality standards in project delivery
  • Manage executive-level customer relationships and provide team oversight through NetSuite implementation
  • Serve as Steering Committee member on  projects
  • Responsible for project staffing and resource scheduling on a broad range of consulting engagements
  • Contribute to the company’s focus on verticalization through participation in internal cross-departmental initiatives
  • Hire, train and manage a team of new and experience resources to fulfill Practice objectives
  • Provide coaching and mentoring to assist in resources career development
  • Build team’s expertise and confidence in project delivery work
  • Handle day-to-day administrative tasks such as vacation scheduling, expense reports, time
  • Build template driven approach to improve team efficiency and quality of delivery
  • Engage in product development strategy and conceptualisation
  • Oversee presales activities
Requirements
  • 12-15+ years of experience in systems applications consulting, with a consulting firm or software provider.
  • Proven Professional Services Delivery leadership including revenue responsibility and staff management experience.
  • Strong Manufacturing and/or Wholesale Distribution vertical application solution experience.
  • Demonstrated experience in translating customer business requirements into workable software solutions
  • Exceptional verbal and written communication is required with previous experience creating Statement of Work for new and existing customers
  • Strong experience in Change Management and Business Process Mapping
  • Excellent client management skills and the ability to work with customers to develop and manage an implementation plan
  • Previous services sales experience; comfortable interacting at the “C” level
  • Consulting and management experience in a SaaS environment is a plus
  • Experience implementing packaged enterprise application solutions such as Epicor, NetSuite, Oracle, SAP, PeopleSoft, JD Edwards, or Dynamics

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Systems DevelopmentChange ManagementClient ServicesBusiness Process MappingOnline CommunicationSAP ERP

Other Skills

  • Non-Verbal Communication
Are you interested?

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