Advansys Inc ., is a global IT services company that provides high-quality Software engineering, Technology consulting and Outsourcing services to its clients. Incorporated in the year 1998 by a group of highly skilled and dedicated business and technology experts, Advansys is head quartered in Herndon, VA. The company's core competencies in the areas of Technology, Business and Management, our core values, our impeccable track record for empowering business with Innovation and Technology and our commitment to our customer's success has driven our presence across various industries like Financial Services, Insurance, Health Care, Logistics, Communications and Media & Internet in the past decade. We have proven track record with fortune 1000 companies for our services. Our Core Values that keep us moving forward are : * Integrity in our dealings. * Excellence in service. * Respect for all we serve and our fellow employees. * Continuous improvement in our work * Belief in team work. Our Strengths that put us above the competition are : * Business domain expertise. * Innovation * Technology * Result Oriented * Proven success * Proven Performance. * Award winning quality. * Retention of clientele Our Motto that has established our presence across various industries is "Our success lies in our client's success" The mantra that we believe in is "Empowering Business with Innovation and Technology".

Job description

Client: 2U
Role: Production Support
Location: REMOTE
Duration: 6 months

Responsibilities:

The individual will be responsible for overall production support/admin of projects, defining the stories, requirements, documentation development, and overall collaboration with internal teams.
Resolving real-time customer-facing problems on a service desk queue
Monitoring of product bug queues in order to validate, triage and prioritize fixes.
Learning internal systems and data flows, and documenting triage steps as needed
Develop a broad knowledge base to serve as the business "go-to" individual as issues or questions arise
Analyzing and modifying Salesforce metadata (fields, object, email templates, reports as well as declarative automation)
Perform source system analysis and requirements gathering with internal/external customers

Qualifications:

1-2 year's technology experience as a business analyst
Experience working within Salesforce
SQL and knowledge of reporting is a plus, but no programming experience needed
Ability to grasp new concepts and technologies quickly in a fast-paced environment
Need an understanding of data and how it relates to ecosystems
Demonstrated sense of personal and team accountability
Excellent verbal and written communication skills, with the ability to facilitate effective business analysis, planning, and prioritization
Well organized, with strong attention to detail
Professional team player; ability to work with a variety of personalities

Required profile