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Technical Support Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

1-3 years customer-focused experience, IT troubleshooting skills, Experience with support calls, Proficient in English and Spanish.

Key responsabilities:

Respond to customer inquiries
Learn company software and procedures
Maintain support records
Resolve hardware and software issues
Provide user training on company products

Outshore.io Startup https://outshore.io

2 - 10 Employees

See more Outshore.io offers

Job description

Your missions

At Outshore, we're looking for a full-time Technical Support Specialist for one of our clients, a global diagnostic imaging solutions provider based in the USA.
What are you waiting for? Apply!

About Outshore

Outshore offers decentralized HR solutions, bringing companies the best talent and knowledge, whether through the provision of individual specialists or complete teams. Our mission is to build the future of outsourcing talent acquisition for marketing, sales and development. We help companies take the leap faster, smoother and safer through the decentralization of the workforce.

What you will do

Receive calls and respond to them politely and effectively.
Reply to customer voicemails and emails promptly.
Learn proprietary company software and department procedures.
Maintain RMA and support records.
Submit paperwork for RMA shipments.
Keep dealers and customers up to date on progress with their cases.
Resolve hardware and software issues with company products.
Escalate issues they are unable to resolve to Lvl 2 tech support, with full documentation of the issue and customer.
Provide user and technical training to customers and end users on company Products
Refer to records to identify if customers calling for support are under support and warranty with the company.
Sell technical support contracts and hourly support charges to customers who are not under support

What we expect from you

1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Experience working with support call
Excellent written and verbal communication skills in English & Spanish
IT experience (troubleshooting skills)
Familiar with Teamviewer, Anydesk, Fresh Desk, CRM
Good Internet connection (Must)
Able to Travel

What you can expect from us

100% remote job
Competitive salary
Our company highly promotes work-life balance

We are looking for people who challenge ordinary thinking and push the pace of innovation while building a future for themselves and the businesses they are part of.

How do you want to make your impact? Apply now!