User Experience (UX) Engineer

 Recruit, coordinate and schedule customers/users for UX research studies, including onsite-based usability studies, field studies, and surveys

 Monitor customer behavior and conduct external research, as necessary, to identify opportunities to improve the digital experience for customers

 Create the UX artifacts needed to articulate a design that aligns business goals with customer/user goals, whether whiteboard sketches, user flows, wireframes, high-fidelity visual design mock-ups or interactive prototypes

 Ensure the fidelity of those artifacts align with the development stage of the project

 Gather, analyze, and present research findings, including recommended UI/UX approaches

 Collaborate with project managers, product owners, engineers, and other key stakeholders to shape, design and build solutions for problems that create intuitive and delightful digital experiences for customers/users across relevant mediums, including desktop, mobile and tablet devices

 Create design rationale and specifications including, but not limited to redlines, acceptance criteria, workflows, and user stories

 Contribute to the development and on-going maintenance of the client's design system

 Train, evangelize, document, and update the design process for product and engineering

 Mentoring and support for stakeholders on user online experience and design

 Perform other duties as required