This is a remote position.
• Salary: Php 35,000 – 40,000
• Permanent Work from Home, work in the comfort of your home!
• Independent Contractors Set-up, you can enjoy your salary in full.
About the Client:
The Client is a licensed plumbing, roofing, roof restoration and insurance repair provider for a multitude of insurance providers predominantly across the Northern and Eastern suburbs of Melbourne.
Responsibilities:
As an Outsourced Administrator, you will broadly be responsible for:
• Maintain service request records in our job management platforms (Aroflo, Home Hub Etc).
• Provide assistance and data for preparation of reports.
• Be the point of contact for client queries and information. Confirm bookings via phone.
• Act as the liaison between staff, clients, and suppliers.
The Outsourced Administrator will provide the following support:
• Virtual Phone Receptionist – Answer calls following scripts, take messages, gather information and log requests.
• Customer Service Email Management – Filter and file emails, quickly respond to standard queries (collate your FAQ’s) or flag for Management attention.
• Job Logging – Monitor all job sources (email, client portals etc). Raise jobs in job management platforms.
• Scheduling Jobs – We can book your jobs in by following set rules and parameters.
• Client Portal Management – Reconcile job updates between systems. Ensuring up to date and current notes, statuses, meet SLAs and ensure reports are always live.
• Quote and Invoice processing – We input and format as per your invoice and quoting pricing input.
• Annual leave and personal leave logging – We will update scheduling calendars.
• Gap Reporting – Identify missed timesheets and notes and report to management.
Requirements
• At least 3 years of proven work experience as a Virtual Assistant or similar role.
• Ability to manage a calendar and schedule appointments.
• Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Excellent organizational skills
• Proficiency with various platforms such as Ring Central, Aroflo, Google Docs, Skype, and other remote team messaging apps
• Strong time management skills and the ability to multitask.
• Skilled in data entry
• Ability to work in a fast-paced environment.
About Skye Desk:
Skye Desk is a fast-growing global remote staffing company headquartered in Australia. The exciting new brand is an extension of a leading Australian recruitment company expanding into the global outsourcing market with the view of significant growth and expansion over the next 24 months. The business is committed to continuous improvement of its people and pride itself on employee engagement development.
