Work Better Now (www.workbetternow.com) provides full-time, dedicated positions for remote professionals in LATAM looking to work with amazing United States-based companies. Our remote professionals come first and are the most important part of our team. So, if you are looking for your next professional challenge, you’re in the right place.
Our Mission: To help companies and talent fulfill their dreams and potential.
What We Offer:
Work from your home
A workplace that values its people
Above-average salary
Paid vacations and personal days.
Referral bonus: If you refer a candidate, you will receive a $200 bonus once they complete 3 months of work with their assigned client
Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary. (Applied for VAs who have been with WBN for more than one year).
Our Core Values
Put our Talent first
Pursuit of excellence/continuous learning
Integrity and transparency
Ownership mentality
Pursuit of growth
Excellent attitude
Objective:
To build, maintain and grow a strong relationship with the clients and Remote Professionals to help them provide effective support to each other. As a Success Coach, you will be the main person in charge of identifying the opportunity for upselling additional RPs, requesting referrals from our clients, and inviting them to share their testimonials about their experience with WBN.
Responsibilities:
Oversee the day-to-day operation of all team members.
Successfully onboarding new clients and Virtual Assistants
Recognize high performance and reward accomplishments.
Address any Remote Professionals concerns and assist with decision-making and conflict resolution.
Schedule periodic check-ins, at least once a month, with RPs to cultivate and maintain relationships.
Conduct monthly team meetings and regular one-on-one meetings with team members to provide updates on policies, good practices, objectives, goals, and work performance.
Provide open communication with the ability to engage with high-level Remote Professionals in a one-on-one Zoom call with transparency and honesty at all times.
Discover training needs, create training material, and deliver training when needed.
Assist in monitoring that team members adhere to quality standards and work processes.
Generate and share reports about performance, objectives, and team goals
Investigate and solve any Client/RP issues or conflicts that may arise, escalate if necessary
Maintain a healthy and motivating environment that encourages everyone to reach WBN goals
Keep track of days off, vacations, medical leaves, etc.
Maintain fluent and constant communication with the Success Coaching team regarding goals and overall performance.
Qualifications and requirements
Excellent communication and Influence skills
Organization and time-management skills
Possess strong problem-solving skill
Present a positive attitude, strong work ethic, and professionalism.
Expertise with Microsoft Word, Excel, PowerPoint, Outlook/Gmail
Ability to learn new software quickly
Able and willing to work on administrative tasks and work as a Virtual Assistant when necessary (cover unexpected sick days)
Bilingual in Spanish and English (advanced or proficient)
Proficient writing in English (including top grammar skills)
Appropriate work-from-home environment
Excellent relationship management skills
Self-motivated and able to work on their own
Minimum of 1 year of experience as a Virtual Assistant
Previous management experience in virtual settings is required
System Requirements
8GB+ RAM
Processor Intel I3 or AMD Ryzen 3+ or M1 chip
Windows 10+ or from macOS Mojave to the latest version.
10 Mbps Internet Speed (Minimum)
Application process:
PLEASE NOTE: This amazing position is being made available for “career-minded” individuals only. Those who are looking to enter and grow with the companies that we serve. We offer above-average salaries of $1300 per month.
To start the process, begin by clicking on the "I'm Interested" button below. Please Note: Do not apply unless you are planning to go through the entire process. Applicants who do not complete the entire process cannot be considered for placement.
Please keep all correspondence (CV….) in English and send them in PDF.
Even if you’re not looking to start working right away, you can also apply.
WBN cares about your time and we are committed to making our recruitment process to be as speedy as possible, this is why we encourage you to be prompt with your responses at every stage of our process.
WBN wants the best, and to those to whom the above apply, we encourage you to apply today!
Required profile
Experience
Level of experience:Junior (1-2 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.