Salesforce System Administrator (FieldRoutes)

Who We Are:

We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture. **

What You’ll Do:**

• Support the GTM teams (especially Sales) with a high-performing SFDC instance and other apps
• Build and maintain solutions in Sales and Service Cloud
• Oversee and ensure the creation of in-depth documentation to be used for test plans, use cases, system conceptual design, and the general accessibility of knowledge
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilised platform features
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption

What You’ll Bring:

• Bachelor’s degree or equivalent combination of education and experience
• Salesforce Administrator certification (ADM101) or equivalent competency
• Salesforce Advanced Administrator certification (Preferred)
• 3+ years of experience with Salesforce.com
• Experience with change management and big project rollouts
• Experience with process improvement and/or project management
• Experience building and maintaining complex Salesforce Flow Automations

Where You’ll Work:

We have offices in Chesterfield in St. Louis County & McKinney, TX ; however, some local positions will be remote until the time is right to return to the office while other roles are more office-based. Fully remote employees will stay remote. **

Be Human With Us:**

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. **

What We Offer:**

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.