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Skilled Helpdesk Engineer Bank in Amsterdam

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Netherlands
Futures Work Global logo
Futures Work Global Human Resources, Staffing & Recruiting TPE https://www.careers-page.com/
51 - 200 Employees
About Futures Work Global
Futures.Works is a revolutionary platform designed to redefine the recruitment industry. We offer a comprehensive, technology-driven solution that combines the benefits of job boards and traditional recruitment, while eliminating the common drawbacks associated with the hiring process. We're a team of dedicated professionals, committed to facilitating a seamless connection between job-seekers and employers. Our Approach For Job Seekers - **Handpicked Opportunities:** We receive job opportunities directly from global companies and handpick roles that align perfectly with your skills, interests, and ambitions. - **Prioritizing Career Growth:** We offer a curated selection of promising opportunities ensuring every role aligns with your personal and professional goals. - **Direct Interaction:** We break away from traditional recruitment practices, enabling direct interaction with potential employers. - **Personal Guide:** We offer personalized support throughout the recruitment journey, providing tips, preparation advice, and negotiating support. For Employers - **Global Reach:** We post your job, anonymously if desired, on over 25 reputable global job sites. - **Candidate Engagement:** Our team manually headhunts and engages 1,000 potential candidates for your role. - **Screening and Curation:** Only interested candidates matching your requirements are introduced. - **Interview Support:** We assist with interview scheduling, preparation, and ensure a seamless process. We leverage technology to offer speed and benefits of a job board, the direct interaction of a recruitment partner, and personalized support of experts. Our AI-powered system posts roles on globally recognized websites including Indeed, Monster, LinkedIn, and Google jobs. We have a network of over 50,000 candidates and have built trust with brands such as GE, Rabobank, Elsevier, and more. hello@futures.works
See more Futures Work Global offers

Job description

Logo Jobgether

Your missions

We collaborate with our client in the same backend - your application will be immediately seen by them.

Our client is a bank that wants to work Simpler, smarter and more advantageous for their customers. 

Because they believe they can help everyone maximize their financial affairs. rs.

In a nutshell

Your daily activities:

As a Skilled Helpdesk Engineer at this bank you are the first point of contact for their employees and suppliers for most of the IT related questions. 

You will help your colleagues when they experience issues with their laptop, need new hardware, have trouble with the meeting room equipment or need access rights. In case of an IT incident you are the  linking pin between third-party suppliers and their development teams. You are able to troubleshoot issues and contact the right colleagues. As senior member of the team you oversee and initiate improvement projects as well as protecting the service levels to the internal customers.

The Team

As a Skilled Helpdesk Employee you will be part of the IT Services Team within the IT Functions and Foundations stream. The IT Services team would make you part of a close-knit team of 3 fellow 1 st line helpdesk engineers. The wider team consists of 1st & 2nd line process managers. (incident/problem/change etc.) & Functional application management and System engineers. Together with this team you are responsible for the digital workspace offered to all the employees. 

The company is organized alongside Valuestreams, consisting of multiple Scrum teams, operations departments and a support team. There are two Value Streams organized around the Customer Propositions.

Your Profile

Organizational skills

Pragmatic

Affinity with IT in general

Customer oriented

Analytical skills

Skills and knowledge we would love to see:

English and Dutch, both written and spoken

Experience with or the will to learn Azure AD, Microsoft Endpoint manager (Intune) and Microsoft 365 suite (SharePoint online, Microsoft Teams online, Exchange

Experience with troubleshooting incidents on Windows/Mac

ITL Certified

Familiar with role based access control

Familiar with ticketing systems

Apply now and we will reach out to you within 24 hours

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Customer CentricityOffice 365 Exchange OnlineEndpoint ManagementAzure Active DirectoryRole-Based Access Control (RBAC)System Level Troubleshooting

Soft Skills

  • Organizational Skills
  • Analytical Skills
Are you interested?

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