RCM Success Manager

Who We Are Looking For

As a WebPT RCM Success Manager, you will serve as a direct line from our Members’ clinics to our billing team. You’ll need to be quick on your feet, providing innovative solutions for any problem facing WebPT Members. **

What You’ll Be Doing As A Part of Our Team**

• Own the RCM relationship with assigned Members to ensure quality service and member retention, typically of the small business and mid-market member segment.
• Be the key point person for RCM with the on-boarding of new Members to ensure a smooth go-live and successful adoption.
• Monitor account health for assigned Members
  • Monitor RCM operational metrics
  • Assist in proactively detecting aberrant trends and work with internal RCM leaders and/or the Member to quickly resolve
  • Address concerns expressed via NPS (Net Promoter Score) surveys
  • Proactively identify and mitigate potential to churn
  • Lead the creation and communication of effective corrective action / risk plans
  • Maintain an accurate Member Scorecard
• Quickly address escalated billing issues by working closely with the A/R Specialists, Supervisors and Managers.
• Respond to all Member inquiries within one business day of receipt.
• Provide Month End Financial Reports to assigned Members either by meeting or reporting dashboards.
• Develop sufficient product knowledge to demonstrate billing expertise to our Members.
• Collaborate with Success Manager(s), Product, IT and other applicable departments to ensure Member expectations are met. Participate in Member meetings as subject matter expert for RCM service offerings.
• Provide education and documentation to team members on Member specific guidelines and/or payer rules.
• Stay up-to-date on third-party billing requirements and reimbursement guidelines.
• Complete all special projects and other duties as assigned.
• Complete all responsibilities as outlined on annual Performance Plan.
• Reliable and punctual in reporting for work and taking designated breaks.

What You Should Have To Qualify

• Successful track record working with Executive and Financial Teams, clinical teams, RCM, or similar combination.
• Ability to coordinate many different levels within and across organizations.
• Ability to think creatively, desire to try new things and be stellar at interacting with all levels of internal and external organizations.
• Empathy for our Members while protecting the interests of our company and its assets.
• Working knowledge of Salesforce or other CRM software tools.
• Ability to review and analyze data and make recommendations to Members and internal teams.
• Ability to maintain focus with interruptions, even in the most stressful of circumstances.
• Great customer service skills leveraging excellent communication skills, both written and verbal. Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency.
• Simultaneous management of many complex projects.
• General knowledge of medical procedures and terminology and treatment practices and ability to communicate such to others.
• Excellent time management skills.
• 5 years of experience in full revenue cycle medical billing.
• 2 years of leadership, account management or sales experience.
• 2 years of experience supporting small to mid-sized practices.
• Post secondary education or training.
• Advanced experience in customer service and medical billing.

Ideally, You Would Also Have These

• BA or BS Degree
• Physical Therapy billing experience.
• Secondary education in healthcare administration or business.

Culture is at our Core

• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos

About Us

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness. **

Company Perks**

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $60,200 - $75,200.