Job description

Work from Home - Remote

Location: Remote. must be able to work between the hours of 6:00a – 5:00p PST

Hours of Operation
Monday – Friday 5am – 5pm PST
Working hours between 6:00a – 5:00p PST with a 45 minute lunch

Description
Under moderate supervision, serves as primary contact for support and service of commercial insurance policies. Address questions and concerns from policy holders, agents, and business partners in an accurate and timely manner. Collect, send and route forms and documentation necessary to assist customer requests. Provide support across a highly diverse, cross-functional product set, technology platforms and applications.
Responsibilities
• Acts as first point of contact for routine customer requests and queries related to policy billing for our Assigned Risk Workers Compensation business.
• Establishes and maintains a professional relationship with both external and internal customers while developing a thorough understanding of service needs.
• Coordinates activities with various departments to ensure efficient and quality service including but not limited to; Billing, U/W, Premium Audit and Claims.
• Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path.
• Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions.
• Clearly and professionally communicate often complex processes in concise and plain language.
• Identify gaps in workflow and make recommendations around improving processes.
Qualifications
• Associate’s degree or equivalent plus at least 1 year of related commercial insurance experience.
• Basic knowledge of commercial policies preferred.
• Ability to clearly and professional communicate and express information both orally and in writing.
• Personal computer skills are required for this role.

Required profile