MSP Program Manager

MSP Program Manager (Temp to Perm) REMOTE
Duration: 6 months with the potential to extend
Work Hours: Monday - Friday, 8:00 AM - 5:00 PM
Location: Remote - Prefers PST or CST

Job Description:
This role is for a Managed Service Program (MSP) Program Manager. MUST HAVE 3-4 Years as a Program Manager managing an MSP Program for contingent labor!

Manage the day-to-day activity of running the contingent workforce program for a specific client. Manage and coordinate service delivery for our clients. This role also oversees a team of dedicated delivery personnel and is also responsible for performing activities as needed. Clearly understand client expectations, terms, and conditions to ensure service delivery is aligned with client guidelines, and is responsible for issue resolution and will escalate when appropriate.

Responsibilities

• Manage a Client Dedicated Delivery team, which may include multiple roles (Client Delivery Specialists and Client Delivery Professionals), multiple sites. Determine and coordinate work allocation amongst dedicated delivery team, field offices, and program team.
• Ensure cohesiveness and seamless service to client. Create and execute strategy designed with client program leadership team regarding client satisfaction, growth, profitability, and continuous improvement.
• Monitor and track client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements.
• Manage and drive service level agreement requirements (SLA’s / KPIs) and other determined Client or Client criteria.
• Build strong relationships and trust with local client hiring managers / end users through continuous interaction and service mentality.
• Drive client satisfaction and retention.
• Work directly with Client to forecast upcoming labor needs and respond to immediate labor needs.
• Deliver a timely response and act as the first point of contact for all associate inquiries/issues; find the appropriate resources to assist associates and communicate resolutions or findings to appropriate parties.
• Partners with appropriate internal departments to address and resolve issues. Establish and manage associate development, engagement and retention programs utilizing various resources to drive performance and recognition.
• Own the resolution of overall client and associate issues.

Required Skills:
3-4 Years as a Program Manager managing an MSP Program for contingent labor
3+ Years VMS experience, prefer Beeline

Required Years of Experience:
Must have MSP Program Manager experience, running a contingent program

Desired Skills:
Beeline

Desired Years of Experience:
4