Bringing smiles is what we do at TTEC… for you and the customer. As an Information Security SOC Analyst working remotely in India Hyderabad, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll Do
Maintaining our Security Tools to ensure our various partner teams and organizations have functioning tools with which to monitor, detect and protect our environment.
You’ll interact frequently with other members of the Information Security team and the IT technical teams at TTEC along with the IT Operations and Engineering teams.
You’ll be working with vendor’s to troubleshoot and resolve issues.
You’ll report to the Security Tools Manager, you’re role is impactful as it protects TTEC from data loss and security events.
During a Typical Day, You’ll
- Conduct proactive monitoring of both our cloud and on-prem infrastructure.
- Execute pre-planned changes and plan future changes.
- Responding to and troubleshooting issue’s and concerns.
- Spend time understanding the environment you're responsible for and engage with various. teams to gain further knowledge of the environment(s).
- Recognize and address potential problems.
- Communicate with relevant teams on changes, developments and fixes.
- Support, mentor, and train others on tool use, features and functionality.
- Update or create internal documentation.
What You Bring to the Role
- Minimum 4 years experience in Information Systems or IT security-related functions.
- Significant experience with SIEM Implementation and Maintenance. Exabeam experience is required.
- Knowledge of information security principles, concepts, practices.
- Knowledge of networks, firewalls, and operating systems.
- Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues.
- Strong analytical skills and able to collate and interpret data from various sources.
What You Can Expect
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
Visit www.hellottecbenefits.com for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. **
About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad. **
Primary Location**
India-Telangana-Hyderabad
