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SAP Support Engineer - 100% Remote

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

The Dignify Solutions, LLC logo
The Dignify Solutions, LLC Human Resources, Staffing & Recruiting SME https://thedignify.com/
51 - 200 Employees
See more The Dignify Solutions, LLC offers

Job description

  • Individuals in the Support Engineer profile are the foundation of the Product Secure Support organization.
  • Deliver Core Customer Support
  • Proactive Support and Innovation Activities
  • Embrace Continuous Learning Culture
  • CORE CUSTOMER SUPPORT
  • Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
  • Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
  • Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required.
  • PROACTIVE SUPPORT AND INNOVATION
  • Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
  • Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)
  • Maintain your knowledge of new functionality and compliance changes.
  • Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)
  • Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
  • Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable. Experience & Educational Requirements
  • 2+ years of implementing, administering, and troubleshooting enterprise level applications.
  • Experience working with software applications with deep experience in Supply Chain Management, SAP Integrated Business Planning experience is a plus.
  • work experience in related field preferred. Professional Training & Certification.
  • Topic area specific technical/ functional curriculum.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Adaptability
  • Open Mindset
  • Troubleshooting (Problem Solving)

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