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Customer Support Engineer (Grenoble) (E)

long remote period allowed - 1 of days / week of homeworking allowed - 2 of days / week of homeworking allowed - 3 of days / week of homeworking allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Singapore, France
KLA logo
KLA XLarge https://www.kla.com/
10001 Employees
About KLA
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward. Visit us at: www.kla.com Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.
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Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site. 

 

We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.  

 

YOUR MAJOR RESPONSIBILITIES: 

  • Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.   

  • Domestic and international travel is required on a regular basis. 

  • Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. 

  • Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment  

  • Coordinates actions with customers to minimize down time. 

  • Provides assistance to Installation Engineers in resolving problems. 

WHAT YOU WILL BRING: 

  • Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered. 

  • Ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems. 

  • Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus. 

  • Outstanding interpersonal communication, analytical and problem-solving skills. 

  • Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns. 

  • Driven to be hands-on and passionate about learning new things 

  • Proactive communication that facilitates seamless collaboration and address customer requirements effectively. 

  • Fluent in English and French language is a must. 

  • Full driver’s license 

 

WHAT WE OFFER: 

  • Dynamic opportunity and growth potential in the Semiconductor Industry. 

  • A competitive, family friendly total rewards package. 

  • Variable compensation components, e.g. participation in company stock purchase plan. 

  • Company car or car allowance. 

  • Award-winning training.

 

HOW TO BE CONSIDERED: 

Please click the “Apply” button to submit your resume.  

 

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.  

 

KLA is proud to be an equal opportunity employer. 

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishFrench
Check out the description to know which languages are mandatory.

Hard Skills

ElectronicsMechanical SystemsCustomer EngagementEffective CommunicationSoftware DevelopmentOptics

Other Skills

  • Interpersonal Communications
  • Motivational Skills
  • Collaboration
  • Analytical Skills
  • Troubleshooting (Problem Solving)
Are you interested?

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