Pre-Sales Machine Learning Engineer, Customer Success - EMEA (Remote)

At Weights & Biases, our mission is to build the best developer tools for machine learning. Weights & Biases is a series C company with $250 million in funding and a rapidly growing user base. Our platform is an essential piece of the daily work for machine learning engineers, from academic research institutions like FAIR and UC Berkeley to massive enterprise teams including iRobot, OpenAI, Toyota Research Institute, Samsung, NVIDIA, Salesforce, Blue Cross Blue Shield, Lyft, and more.

We're hiring a Machine Learning Engineer - Customer Success to help our customers solve difficult, real-world problems and engage in ground-breaking research by using our developer tools in their machine learning pipelines.

In this role, you'll be working with the most sophisticated ML teams in the world working on some of the toughest ML problems in computer vision, robotics, natural language processing, and more. This specific role will be focusing more on W&B’s engagement with Prospective customers who are evaluating W&B for their use case. You'll have the opportunity to work with ML teams across multiple industries to uncover their ML needs, improve their ML workflow, explore how W&B fits into their environment, collaborate on projects, and educate them on the best practices of our product. Specifically, the person in this role will be responsible for assessing the prospective customer’s technical requirement and specification, demonstrate W&B functionality that highlights those capabilities, designing and executing proof of values (as needed) and securing a technical success in the evaluation process.

Machine Learning Engineers on our customer success teams are critical to the success of our customers at Weights & Biases. You'll partner with Sales, Support, Product and Engineering teams to own the technical success of the pre-sales evaluation of W&B for our prospective customers, serving as the primary knowledge owner and face to our customers.

This is a perfect opportunity for anyone with machine learning experience, is customer-oriented, and is looking to work with the top ML companies in the world.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at careers@wandb.com.

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