Operations Coordinator- REMOTE

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Operations Coordinator within ALG Vacations, one of our 14 industry-leading brands. In this role, you will be responsible for overseeing a diverse array of administrative and operational support tasks, including some manual processes, all of which play a vital role in elevating the overall vacation experience for customers. This role involves collaboration with various teams and departments within ALGV, as well as engaging with suppliers, travel agents, and the traveling customer. Additionally, this role has key responsibilities for providing comprehensive booking support and service of all promotional type bookings for both B2C and B2B, managing them from initiation to completion. **

A successful Operations Coordinator will:**

• Process new travel agency applications; Ensure all new travel agency applications are worked and agencies are set up in our system within 5-7 business days; Responsible for approving/denying apps, effectively uses White Pages application to complete agency back ground checks, Uses IRS website for TIN matching, maintain application log, inspects all questionable accounts and elevates as needed, works with receivable accounting to ensure fraudulent accounts are not added to our system and maintains bad agency list.
• Manage the TAA email box; Processes Travel Agency Profile Updates; accountable for accurately managing all processes associated with travel agency profiles; provides data entry support for name changes, address, phone, email and payment status changes. All updates are processed within 24-48 hours and payment status changes are done the same day.
• Investigate and resolve operational exception reports such as WN orphan report, duplicate PNR report, un-vouchered report, accounting duplicate tickets, WN name corrections.
• Manage the Transfers email box which includes responding to emails from DMCs requesting flight info for pax arriving within 7 days, request missing flight information including outgoing communications using system generated reports and entering data into the reservation, communicate with DMCs to advise which customers are removing transfers, entering flight info for Club MoBay feature.
• Manage Charter/Risk flight schedules by ensuring all ENVF times/schedule are updated in the system, ensures all airline secure manifests are programmed to generate, ensures all special requests are communicated to airline, create and maintain voucher charter check in verbiage, organizes and responds to all misc emails internal and external in the flight ops email box.
• Process miscellaneous support functions that directly impact the customer such as UV and WN bonus miles reporting, assigning promo codes for brand corporate and military discounts.
• Manage all aspects of commission entry across all applicable brands including but not limited to: Component, ARC group and Value Merchandising platforms; Processes all commission adjustments; Maintains commission indicator icons, Processes all consortia updates, Maintains process for GIVC and Asset programs; Year-end reset processes.
• Book air, hotel and feature components as requested to fulfill promotional travel prize or trade agreements for consumers, travel agents, radio stations, barter companies, or other parties across brands. Follow established procedures for promotional reservations to book, apply payment, adjust records, and manage overall booking process. Track bookings and comment records appropriately.
• Manage all aspects of order/fulfillment for brand service credits and gift card fulfillment .
• Demonstrate a commitment to Hyatt core values (included in all job descriptions).

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. **

A successful Operations Coordinator will have:**

• High school diploma or equivalent
• Basic understanding of the travel industry and/or travel agency background
• At least 1+ year related experience and/or training or equivalent combo of education and work experience
• Computer proficient, you will use Tandem, Trisept Merchandising Platform, INGO Reporting, Salesforce, Vax VacationAccess & Rez Agent, Trisept Manifest Reporting Suite, Ekata, MS Excel including VLookup, MS Word including Mail Merge, TEAMS, Power Automate and other 3rd party systems such as SVS Gift Card Portal
• Strong administrative, organization, and time management skills (ability to prioritize & multi-task)
• Excellent verbal and written communication skills
• Strong customer service skills
• Ability to identify problems and solutions; Identifies red flags, knows when to elevate to management
• Ability to work in high volume, deadline driven, sometimes high pressure environment
• Ability to manage and resolve conflict; displays good judgement and decision making
• Ability to follow instructions, policies, procedures
• Enthusiastic, innovative, and creative

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts through Hyatt Inclusive Collection® award-winning brand portfolio
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com. **

About APPLE VACATIONS**

The #1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price. **

Our Values**

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy

• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. **

Benefits At a Glance**

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.