Freelance Luxury Brand Evaluator - Kuala Lumpur, Malaysia

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

Description

Elevate Your Experience: Embark on a Thrilling Journey as a Customer Experience Evaluator (CXE) with CXG! Step into the world of customer experience, and make an impact on customer service. Uncover insights, provide valuable feedback, and shape the retail landscape with us.

As a CXE in Malaysia, you'll utilize your keen eye for detail to assess your customer experience journey and share your opinion anonymously by filling up our online surveys. Enjoy flexible schedules, competitive rewards, and a chance to enhance businesses across various industries. For example, Watches, Jewellery, Beauty, Fashion and Automobiles.

Join us and become an essential part of improving customer experiences with the CXG community!

Requirements

• Passionate about improving customer service and retail environments. Enjoy interacting with people.
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
• Willingness to adapt to varying assignment types and industries.
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
• Good understanding of the Watch/Jewellery/Fashion/Beauty/Automobile industry
• Must be good in English (Written & Spoken)
• You can be a local or an expat based in Malaysia or you travel overseas often

Benefits

• This is a freelance, project-based position
• Flexible working hours
• You will be compensated for successful submitted surveys