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Customer Service Executive (Remote)

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

JobGo logo
JobGo Hrtech: Human Resources + Technology SME https://www.jobgo.com/
11 - 50 Employees
See more JobGo offers

Job description

Employment Highlights

  • young, energetic, creative and supportive work environment
  • Genuine work life balance
  • learn valuable hands on work experience at a medium sized start up company
  • Remote work

What you would be doing:

  • Retain the existing customers by building good rapport and providing customer satisfaction.
  • Delivering excellent customer via live chats.
  • Providing accurate information on products and services to customers
  • Consistently meeting individual and team KPIs and goals.
  • Maintaining a high degree of integrity and confidentiality keeping customers information.

To be successful in this role you will need to have:

  • Possess 1 - 3 years of workingexperience in any customer service industry, preferably in a virtual environment.
  • Able to converse and write well in English and Bahasa Indonesia
  • has critical thinking skills with a focus on issue resolution and customer satisfaction.
  • Able to work in a fast paced environment, independent, customer-focused, result oriented & disciplined.
  • computer literate and proficient to use Windows OS, MS office, and Google Application
  • 12 working house with 5 days of rotating shifts including weekiends and public holidays.
  • Must have own laptop and good internet connection.

Please be informed that shortlisted candidates will be contacted by our Malaysian recruitment team.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Independent Thinking
  • Google Applications
  • Computer Literacy
  • Critical Thinking
  • Customer Service

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