Account Supervisor

MISSION: Account Service at Intermark Group is not about just being a client contact, filter, proofreader, or salesperson; it is about facilitating great work

        Facilitating great work comes from:

• Establishing credibility and trust
• Being engaged and knowledgeable

• Job Duties

• Responsible for the account P&L and revenue projections.
• Meets regularly with production manager, creative team, traffic manager, media, public relations, interactive/digital, analytics/SEO, and accounting to coordinate Agency efforts on behalf of assigned clients.
• Develops and delivers Creative Briefs (when possible, in association with Account Planner/Strategist). Posts accurate and detailed Change Orders and progress reports to agency personnel within 24 hours of notice or decision(s).
• Effectively presents, sells, and defends all agency work and proposals to clients; supports other Account Service team members in these functions. Provides counsel, support, insights, and/or research to clients in support of strategies, recommendations, or tactics.
• Keeps apprised of clients brands, products, services, and marketing developments.
• Regularly checks for and responds promptly to all client communications
• Checks and approves creative concepts and production materials, copy, layouts, scripts, and artwork. Coordinates client presentations, feedback, and approvals.
• Coordinates project timing and budgets (when possible in association with producer and traffic/production manager). Works diligently to keep clients and agency personnel on track with regard to timing and deliverable expectations.
• Actively seeks additional projects and new business from client contacts.
• Keeps apprised of the progress of clients projects through traffic/production managers or other relevant team members.
• Handles paperwork and maintains files on all client activities, and their competition; maintains clients correspondence files, approvals, copy, forms, documents, and tracking of account service work, etc.
• Maintains electronic files on all assigned accounts on the Shared Drive (M:) and Mac Server (when applicable). Details pertinent approvals and client feedback needed for accurate proofreading and meeting of client standards.
• Takes minutes/notes at meetings; coordinates and/or purchases food and beverages for agency meeting. Drafts and circulates Conference Report within two business days of meeting.
• Routinely attends industry functions, client functions, product launches, agency gatherings, or others as needed.
• Responsible for the assembly of materials for proposals, presentations, and client meetings.
• Conducts effective, engaging meetings where there is a clear goal for each meeting and a prepared agenda.
• Participates in new business pitches and RFPs as necessary.

• Administrative Responsibilities

• Opens jobs in Advantage
• Responsible for helping to coordinate scheduling of work within Agency
• Issues Purchase Orders for products and services not covered by Producer or Production Manager
• Coordinates billing, invoices, and monthly Agency projections
• Prepares estimates for client work
• Reports to Senior Vice President, Managing Director

Requirements

• MUST have Agency experience; Minimum 4-6 years in similar Account Service capacity preferred.