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Remote Customer Service Associate

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

High School diploma or GED, Minimum of one year customer service experience, Familiarity with computers and internet navigation.

Key responsabilities:

  • Handle inbound calls from merchants, resolve issues to client satisfaction
  • Provide exceptional service using verbal and written communication skills
PerunHR logo
PerunHR Human Resources, Staffing & Recruiting Small startup
2 - 10 Employees
About PerunHR
PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.
See more PerunHR offers

Job description

Who we want:

  • You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction.
  • We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
  • Use your great verbal and written communication skills to provide excellent service to our merchants.

Basic requirements for consideration:

  • Resume with application
  • High School diploma or GED
  • Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).
  • Quiet and secure working environment free from background noise and be able to guard client confidential information.
  • Familiarity with computers and internet navigation
  • Internet speed requirements: To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the page
  • o Ping less than 50 ms
  • o Download greater than 12.0 Mbps
  • o Upload greater than 2.0 Mbps

Preferred qualifications:

  • Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
  • Strong work tenure with previous roles lasting a year or more

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Online Communication

Other Skills

  • Computer Literacy
  • Non-Verbal Communication
  • Active Listening
  • Web Navigation
  • Customer Service
Are you interested?

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