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Call Center Agent (100% Remote) **US ONLY**

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Strong verbal and written communication skills, Fast typing speed (50 wpm or above), Tech-savvy with ability to learn quickly, Previous experience with Zendesk is beneficial.

Key responsabilities:

  • Respond to customer inquiries with top-notch service
  • Achieve individual productivity metrics while adhering to guidelines
  • Communicate issues effectively with management
  • Carry out additional tasks as delegated
PerunHR logo
PerunHR Human Resources, Staffing & Recruiting Small startup
2 - 10 Employees
About PerunHR
PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.
See more PerunHR offers

Job description

JOB OVERVIEW:
● Customer Care Representative Full-Time
● Reports to Customer Care Team Lead
● 100% Remote -- work from home!

RESPONSIBILITIES:
● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
● Delivers quality customer satisfaction with every contact
● Meets key individual productivity metrics in line with department goals
● Displays understanding and follow through with policies and guidelines
● Communicate to management regarding issues
● Other duties as assigned

SKILLS:
● Strong verbal and written communication skills
● Fast typing speed (at least 50 wpm or above)
● Tech-savvy and a fast learner
● Customer-focused
● Ability to work under stress to achieve targets
● Previous experience with Zendesk is a plus
● College degree or equivalent preferred


EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
● A desktop or laptop (2015 or newer, Mac or PC)
● A voice-capable headset, and a webcam to carry out training and work duties.
● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
● A (non-public) dedicated workspace that is free from noise or distraction

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SpeedwritingZendeskOnline Communication

Other Skills

  • Non-Verbal Communication
  • Customer Service
  • Technical Acumen
Are you interested?

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