Account Support Specialist

The Account Support Specialist will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account holders.

Responsibilities

• Assist the AGM@Convene Team in customer satisfaction and retention by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests
• Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders
• Shape the flow and conduct of a clients annual general meeting with their knowledge of the product
• Manage events and projects based on client needs, and scheduling meetings for in-depth discussions on requirements
• Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
• Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails
• Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction
• Visit client sites to provide onsite account support as the need arises
• Help in generating and following-up sales or business leads
• Compose client correspondence and helpful product guides
• Maintain and update global account team databases and contact lists
• Stay abreast on company products and services

Qualifications

• Bachelors degree in publications, communications, business, management or equivalent
• A customer service background or account coordination or management experience is a plus
• Experience in project and events management
• Fast learner and tech-savvy
• Strong familiarity with video-conferencing software
• Excellent people skills
• Patient, flexible and can work under extreme pressure
• Strong organizational, monitoring, and coordination skills
• Focused and detail-oriented
• Strong analytical abilities
• Above average English written and oral communication skills; good in business correspondence
• Can adapt to changing shift schedules:
  • Morning Shift (8:00AM 5:00PM)
  • Mid Shift (4:00PM 1:00AM)
  • Evening Shift (11:00PM 8:00AM)