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Customer Success Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5-8 years' experience in customer success/analytics consulting for enterprise clients, Strong expertise in big data technologies, data modeling, and basic knowledge of R/Python, SQL or Spark.

Key responsabilities:

Manage enterprise customers post-sales journey from implementation to adoption
Drive account retention, expansion, and advocate for growth opportunities
Collaborate with sales teams to win expansion opportunities
Contribute to internal playbooks and execute professional services contracts

Tellius Scaleup https://www.tellius.com/

51 - 200 Employees

See more Tellius offers

Job description

Tellius enables organizations to get faster insights from their data using AI-powered automation. Any user can ask any question across billions of records via a Google-like interface, understand “why” metrics change via automated insights that surface hidden key drivers and trends, and get predictive recommendations — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc and exploratory data analysis, root-cause/trend insights and anomaly detection, and business-friendly advanced analytics.

THE ROLE

The mission for this Customer Success Manager role is to own and manage enterprise accounts across the full-post sales journey from implementation to adoption, expansion, and retention. This role will involve significant travel as needed to customer sites.

Responsibilities:

Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy.
Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities.
Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time.
Contribute to internal playbooks for implementation, adoption, expansion, and retention.
Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team.

QUALIFICATIONS

5-8 years of experience in customer success / analytics consulting and in advising enterprise clients on analytics roll out, adoption, and use case execution
Track record of exceptional results a customer success manager
Deep understanding of analytics team in large enterprises
Extremely strong customer facing skills
Experience with big data technologies, data modeling, and some knowledge of machine learning – R/Python, SQL or Spark

PERSONAL CHARACTERISTICS

Impeccable follow through: never drops the ball and communicates proactively when timelines need to be pushed
Thoughtful *and* fast. Understands that speed is a competitive advantage and always strives to hit their goals 10x faster than expected.
Data-driven: knows what metrics matter and can analyze them
Hustles: Creative ability to get deals closed against all odds
Customer obsessed: laser focused on providing value