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Technical Support Engineer

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Philippines
Azeus Systems Limited logo
Azeus Systems Limited SME https://www.azeus.com/
201 - 500 Employees
About Azeus Systems Limited
=== Careers === Philippines - http://www.linkedin.com/pub/careers-azeus/19/781/282 === About Us === Azeus Systems Limited is an IT solutions provider with 20 years of experience in successfully delivering IT solutions to various clients in the public sector. Azeus operates in the United Kingdom, Hong Kong, and the Philippines, and is a public company listed on the Singapore Exchange. It has successfully delivered more than 300 systems to over 60 government departments and public authorities in Hong Kong and the United Kingdom. As a result, we have gained expertise and experience in system and product development and enhancement, integration, and support and maintenance. To comply with project requirements of public sector organisations we employ recognised methodologies, processes and practices in the IT industry. Azeus is proud to be a catalyst of change by delivering innovative and flexible solutions for the public sector. Azeus has been appraised at the highest level (Level 5) of the Capability Maturity Model Integration(CMMI) since 2003. As the de facto standard for assessing and improving software processes, CMMI accreditation at this level signifies high quality of products and services as well as successful delivery of our solutions in a methodical manner. CMMI also guarantees that quality and success are predictable and can be replicated every time.
See more Azeus Systems Limited offers

Job description

Azeus Systems Limited is looking for a Technical Support Engineer to be part of our growing team for our product suite:

  1. Convene - diagnose, troubleshoot common problems, and identify solutions to resolve system and common issues
  2. Virtual AGM Platform - resolve technical issues raised during live meetings and provide ad hoc support needed by the facilitation, sales, and deployment teams 

This position requires flexibility and the ability to adapt to changing shift schedules as you may render technical support work on weekends and holidays, only when necessary.

Your Profile:

  • A graduate of Computer Science, Computer Engineering, or any course related to Information Technology, Engineering, and Mathematics
  • At least 1 year of experience in client-facing troubleshooting for both front-end and back-end systems
  • At least 1 year of experience in SQL
  • At least 1 year of experience in Java and web development (JavaScript, HTML)
  • Knowledgeable in the whole networking stack
  • Strong analytical and problem solving/troubleshooting skills
  • Ability to work well and react fast under pressure
  • Attention to detail
  • Able to work independently
  • Good written and verbal communication skills

Nice to have (knowledge or experience in):

  • Experience with WAFs like F5
  • Nginx
  • SIEM / ELK / Prometheus stack

For a regular position. Fresh graduates or candidates with good potential but less experience are welcome to apply (we provide trainings). 

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Siebel EIMPrometheus (Software)Microsoft NetworkingJavaScript (Programming Language)HTML5SQL (Programming Language)Java (Programming Language)Web DevelopmentServer-SideNginxF5 Irules

Other Skills

  • Independent Thinking
  • Adaptability
  • Calmness Under Pressure
  • Analytical Skills
  • Troubleshooting (Problem Solving)
  • Physical Flexibility
  • Detail Oriented
  • Verbal Communication Skills
  • Analytical Thinking
  • Motivational Skills
Are you interested?

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