Offer summary
Qualifications:
Experience troubleshooting telephony concerns, Experience working with dish network, direct tv, att in any BPO company, Degree in IT, Engineering, Computer Science, or related field (Preferred), Experience in Telephony Management and Configuration.
Key responsabilities:
- Provide telephony support for technical issues
- Work with telecommunication carriers to order, install, and troubleshoot services
- Respond to managed alerts through service tickets
- Understand products and customers' sense of urgency