Job description

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial bank urgently needs the services of Agency Banking Field Representatives. The ideal candidate will be confident, target-driven, customer centric and have a proven customer support experience.

Job Responsibilities

Identify and onboard viable agents/ locations for onboarding.
Ensure optimal performance of all agents activated.
Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
Ensure optimal utilization of POS terminals and mobile app.
Monitor Agents performance: Transactions count against set targets
Conduct periodic training for agents to keep them abreast of the Bank’s pricing model, product features, new initiatives and other activities in agency banking business.
Ensure prompt completion of account opening/onboarding process.
Prompt resolution of issues and complaints by POS Agents
Manage Agents activities and intensity in line with set targets.
Ensure consistent visits to Agent location to monitor transactions as well as Agent overall welfare.
Ensure branding materials get to Agent locations and are properly displayed.
Periodic visit to Agent location to ensure proper management and use of Bank’s POS terminals deployed to Agents.

Requirements

HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
Candidate must not be above 30 years
NYSC Status: Completed
A minimum of 6 months to two (2) years of sales experience preferably in a Financial Institution or any Agency Supported Institution.
Experience in customer service.
Ability to self-motivate and manage self.
Excellent communication and interpersonal skills.
Good organizational and I.T. skills.
Customer orientation and ability to adapt/respond to different types of characters.

Job Locations - Nationwide

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