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Customer Support Executive - Mandarin Speaking

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Asia

Offer summary

Qualifications:

Minimum 1 year of customer service experience, Bachelor’s degree or diploma in business administration or related field.

Key responsabilities:

Address client inquiries through live chat, email, and phone following CRM protocols
Verify and update documents hourly recognizing potential issues
Attend company seminars to comprehend business functions and meet performance targets

Exness Financial Services Large https://exness-careers.com/

1001 - 5000 Employees

See more Exness offers

Job description

Your missions

With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 650,000 active traders and 4+ trillion USD in monthly trading volume.

Your role at Exness:

You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live chats and email as well as phone calls. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

You will:

Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
Update clients on their request statuses accordingly.
Verify documents submitted by clients on an hourly basis.
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
Achieve quarterly KPI targets set by the customer support manager.
Perform other ad hoc tasks assigned by the customer support manager.

What we expect from you:

Minimum of 1 year of experience in a customer service-related role
Good communication skills in English and Mandarin
Strong client-facing and communication skills
Troubleshooting and multitasking skills
Customer service orientation
Bachelor’s degree or diploma in business administration or a related field
Self-motivated and highly reliable personality

What you can expect from us:

Competitive and attractive compensation
Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
Generous time off, including 21 days of annual leave and paid sick leave
Allowance for sports club memberships or other physical exercise activities
Holiday flight tickets and accommodation coverage (within the yearly limit)
Meal and transportation allowance
Education allowance for your children’s school and kindergarten fees
Outstanding team-building experiences and corporate parties

Your journey after applying:

Interview with the Talent Acquisition team (up to 40 minutes)
English test (up to 30 minutes)
Capability assessment (1 hour)
Interview with your future team (1 hour)

Sounds like you? Apply.

Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.