Operations Manager, Arizona

Department / Division: Operations / Field Operations

Reports to: Vice President of Operations

Position Classification/Type: Regular, Full-Time / Salary / Exempt
Location: Remote - Arizona Virtual Tech Academy (Arizona Only)

About Us

Stellar Virtual is a dynamic and rapidly growing Texas-based virtual company in an emerging space of innovation in education. Our mission is empowering families and unleashing potential. We serve parents of K-12 students who are unhappy with their current school or need an at-home/flexible learning environment. We offer tailored teaching we call uBu! that enhances the strengths of each unique student. Our School of One approach ensures that we are responsive and build relationships so that our students and families receive the time and attention they need. We believe in Education with Destination and provide each child with foundational skills for future planning.

Our Promise: A high-quality virtual school empowering families with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.

Core Focus
Empower families. Unleash potential. Stellar Virtual seeks to change education forever through innovation and technology, offering guidance and support to each student on their unique path.

Core Culture & Values

• Kids First, Always!
  • Our actions, decisions, and behaviors are always grounded by what is best for kids.
• Respect
  • Assume positive intent with our students, families, and colleagues.
• Create, Collaborate, and Communicate
  • Demonstrate the skills we want our students to learn.
• Make Your Motion Matter
  • Prioritize, focus, and support company goals.
• Go the Extra Mile
  • Customer Service is everyone’s job.

Technology Aspect: To establish a clear duty of care, Stellar Virtual and its affiliates require all employees to cover the costs associated with acquiring and providing the equipment (i.e., computers, internet service, telephone, home office setup, etc.) associated with virtual employment.

Position Overview
As the Operations Manager, AZ for Stellar Virtual, you will play a pivotal role in overseeing and optimizing our virtual learning programs in Arizona. This role will require periodic travel to collaborate with field leaders, program coordinators, educators, and department staff. You will work closely with the VP of Operations to allocate resources effectively, including budget management, staffing, and technology requirements.

Essential Duties and Responsibilities

• Oversee multiple virtual learning programs, including public and private virtual school settings, ensuring they align with Stellar Virtual's mission, vision, values, and business objectives.
• Collaborate with program coordinators and educators to implement best practices and maintain high-quality educational standards.
• Monitor program performance, evaluate effectiveness, and implement improvements as needed.
• Lead and mentor a team of program coordinators, support staff, and educators to ensure they are motivated, aligned with company objectives, and capable of delivering exceptional results.
• Foster a collaborative and inclusive work environment that promotes professional growth and development.
• Work closely with the VP of Operations to allocate resources effectively, including budget management, staffing, and technology requirements.
• Ensure that programs have the necessary resources to operate smoothly and meet the needs of students and their families. 
• Develop and implement quality assurance processes to assess program effectiveness and identify areas for improvement.
• Implement strategies to continuously improve program quality and student outcomes.
• Build and maintain strong relationships with key stakeholders, including school districts, parents, and community partners.
• Act as a point of contact for addressing inquiries, concerns, and feedback related to virtual learning programs.
• Ensure all programs comply with relevant educational regulations and standards in Arizona based on Stellar Virtual’s Standard Operating Procedures in direct alignment with program partners (i.e., school districts). 
• Prepare regular reports for senior management and external stakeholders on program performance and outcomes.

Position Qualifications

• Bachelor's degree in Education, Business Administration, or a related field (Master's degree preferred).
• Minimum of 5 years of experience in education management, virtual learning, or a related field.
• Strong leadership and team management skills, with a proven track record of building and developing high-performing teams.
• Excellent communication and interpersonal skills.
• Ability to travel frequently within Arizona and Texas.
• Knowledge of education regulations and policies in Arizona and Texas is a plus.
• Proven ability to drive operational excellence and meet program goals and objectives.

At Stellar Virtual, we embrace diversity and foster an inclusive and supportive work environment. We welcome applicants from all backgrounds and experiences. Stellar Virtual is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Notice: Employment with Stellar Virtual will be on an at-will basis. As such, this position description is not a contract or guarantee of employment for a definite amount of time.