Account Manager

CareLuLu is on a mission to help improve access to safe, affordable, quality child care and early education. We help parents find the right child care or preschool program, by providing all the information in one place (photos, program information, cost, verified reviews, etc.) CareLuLu also helps child care programs grow their business while saving time for what truly matters: children!

We’re seeking an experienced account manager to join our growing team! In this position, you will act as a point of contact for all your client matters, and be responsible for creating and managing build long-lasting, high-value relationships. You will also be responsible for developing new business from existing clients.

Please read "How to apply". Incomplete applications will not be considered.

As an account manager, you will oversee a portfolio of SMB customers (small medium businesses). You will communicate with child care businesses by phone/email/SMS to provide advice and help them grow their business. To succeed in this position, you must have exceptional written & oral communication skills as well as problem-solving skills.

Much of your time will be spent on the phone (and email) so you must be a fluent English speaker. Most of our customers are on the East Coast, so work hours are EST/Central. You must be able to commit to a full-time position from home with limited supervision and must be entrepreneurial. You must thrive in a fast-paced sales role over the phone.

By joining our team, you’ll benefit from working in a collaborative team setting with talented people. You’ll work directly with the founding executive team and your day-to-day work will have a direct impact on our bottom-line.

What you’ll be doing
• Nurture relationships with clients, based on trust and mutual respect
• Generate new sales by getting referrals from existing client
• Collect and update customer data to ensure with have accurate info
• Educate clients proactively to resolve current issues and prevent future ones
• Help clients improve and grow their business by analyzing data to identify trends/patterns and provide clear, actionable advice

• 3-10+ years of experience in sales or account management, preferably to SMBs
• Outstanding written & phone communication skills, and fast typing skills
• Be attentive to details with consistent error-free execution
• Strong negotiation skills, with ability follow-through and overcome objections
• Owner mentality: you’re self-motivated, set your own goals & deliver results
• Home office: high speed internet + privacy (office/room with no background noise)
• Native/Fluent English speaker. Not required but a BIG plus – you’re also fluent in Spanish

Compensation/Benefits
• Competitive base salary (depending on experience) + commission.
• Paid time off and other benefits with tenure and performance
• Flexible work-from-home setting (no more commute!)
• Team gatherings/events + occasional team retreat in a nice villa!

We’re a small team with a big mission to help improve access to safe, affordable, quality child care and early education. We’re looking for long-term team members and if you contribute to the team & company, you’ll have room for growth. However, we have high expectations of ourselves and of team members. To succeed in this role, you’ll need perseverance, grit and exceptional communication skills. This won’t be easy, so you should not apply if you’re looking for a “comfy” work-from-home job; but if you’re up for the challenge and opportunity, there’s no better place for you!

How to apply?
Read the full job description and requirements. Then, send an email to jobs @ carelulu.com with the email subject: “CareLuLu Needs To Hire Me, SMB Account Manager". In your email, include your resume in PDF format, and a message:
1) explain why you want to join CareLuLu’s team/company
2) explain why we absolutely need YOU over everybody else for this role
3) include links to your social profiles (LinkedIn, Facebook, Twitter, Instagram)
4) include a link to a 1-2min video recording of yourself answering questions 1 to 2 (written answers required in addition to the video). Create a shared link on Google Drive or Dropbox (NOT YouTube).
5) Bonus: like and follow us (www.facebook.com/carelulu, www.twitter.com/mycarelulu, www.instagram.com/mycarelulu)

Looking forward to hearing from you :)