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Bilingual Retention Agent Argentina

Remote:

Full Remote

Experience:

Junior (1-2 years)

Work from:

Offer summary

85% English proficiency, Stable wired internet connection and USB wired headset.

Ensure high customer satisfaction, address concerns, provide solutions, and educate customers on services
Analyze customer behavior, offer proactive support through active listening, deliver internal feedback for client retention strategies, and undergo professional training

One World Global Services LLC Scaleup https://www.oneworldglobalservices.com/

501 - 1000 Employees

WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!!

REQUIREMENTS:

Ensure a high level of customer satisfaction through proactive support and active listening.
Analyzing customer behavior.
Address customer concerns and provide solutions
Educate customers on the value of our services
Provide internal feedback on how to improve client retention
Go into internal professional training.
Communicate and report to your team leader.

90% English proficiency (EF set - C2 or higher)
Fundamental computer skills and PC that meet the minimum technical requirement
Exceptional customer service skills
A hard-wire, noise-canceling headset
Be able to provide a valid and non-expired certificate of good conduct/Police Certificate (International Applicants)
Ability to service with minimal supervision and consistently keep your scheduled client commitments
1+ years of retention experience (Desirable).
Ability to remain calm and professional in stressful situations.
Advanced communication and interpersonal skills.
Empathy and patience.
Strong conflict resolution skills.