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Remote: 
Full Remote
Contract: 
Salary: 
29 - 38K yearly
Experience: 
Entry-level / graduate
Work from: 
New Mexico (USA)

Offer summary

Qualifications:

Experience with Tier 2 level support for network devices from Cisco, Juniper, and Cradlepoint, Mid-level experience with MACD for Cx / UC Voice technologies from OEMs such as Cisco, Genesys, Microsoft.

Key responsabilities:

  • Providing issue resolution support following established processes and procedures
  • Opening TAC cases, assisting with OS configurations installs, and monitoring to resolution
The Judge Group logo
The Judge Group Human Resources, Staffing & Recruiting Large https://www.judge.com/
1001 - 5000 Employees
See more The Judge Group offers

Job description

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Your missions

Location: Albuquerque, NM , USA **

Salary: $15.00 USD Hourly - $20.00 USD Hourly

Description:** You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases, assisting with OS configuration installs, and monitoring their success to resolution for various OEM?s including Cisco, Juniper, and Cradlepoint. It is also preferred if you have mid-level experience with MACD (Moves, Add, Changes, and Deletes) for the following: Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, SBC's etc.). Understanding of VoIP and Network components associated with Cx and UC Voice Platforms.

You Must Have: ? Corporate Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM). ? Must be flexible to take on new work assignments often with varied technical and customer support responsibilities ? Must be able to work various schedules to support 24x7x365 customer commitments. Current need is for the 3rd shift (9:30 pm ET to 6:00 pm ET) ? Must be a team player, flexible, and adaptable. ? Desire and ability to learn new products and services ? Desire to continue your education ? Excellent corporate customer service experience ? Excellent oral and written skills and proficient in Microsoft applications and Google Workspace (GSuites). ? Demonstrated performance as a self-starter ? Demonstrated high performance working remotely with little supervision ? Sense of urgency in a fast paced environment ? Successful complete of background investigation **

Contact:** vvij@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Proactivity
  • Microsoft Software
  • Verbal Communication Skills
  • Adaptability
  • Self-Motivation
  • Physical Flexibility
  • Teamwork
  • Customer Service

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