Inbound Marketing Specialist I

Description

CivicPlus is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members.

Backed by over 25 years of experience and leveraging the insights of more than 950 team members, our solutions are chosen by over 12,500 global entities and are used daily by over 340 million people in the U.S. and Canada alone.

Are you looking for your next exciting career opportunity? Then look no more- you found it! We are expanding our enthusiastic TEAM team and we are excited to add new teammates!

The Inbound Marketing Specialist I will be responsible for cleaning and distributing inbound leads as well as making initial contact with potential customers through specific channels, adding value to the CivicPlus brand, and helping to create demand for CivicPlus solutions and services. You will distribute leads to the appropriate sales representative in a timely manner, ensuring the contact information and fields are accurate. You will also handle all incoming sales calls and live chats from the CivicPlus marketing websites. **

We’re excited to hire a new Inbound Marketing Specialist I who can:**

• Clearly and accurately communicate the company’s value proposition via phone and live chat
• Help achieve company goals by working with the marketing team and sales team to ensure inbound leads are cleaned and routed correctly
• Use qualifying strategies to ensure CivicPlus solutions are the right fit for the prospect
• Achieve daily and weekly lead expectations
• Create opportunities based on conversations from the sales line and website live chats
• Daily involvement in Salesforce, HubSpot, and Office 365

There is no perfect candidate, but we are looking for:

Requirements

• One year of sales, communications, or data entry experience
• Ability to manage multiple projects at the same time in a fast-paced environment
• Technically capable, excellent communicator, and a desire to improve processes

Physical Requirements

• Able to work at a computer and monitor (sitting and standing) for extended periods
• Able to reason, judge, compare, calculate, evaluate and critique such information as written materials, numerical data, responses to customer needs, and/or other work-related activities
• Ability to interact with employees and leaders on sensitive subjects and appropriately disagree and/or challenge a situation
• Ability to use a keyboard and computer. This requirement involves reading the screen and keying/typing information
• Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

Highlights Of Joining The CP Team

• We foster an open and inclusive environment. We are proud to be a diverse team, and we make strides every day to continue to grow our Diversity, Equity, Inclusion, and Belonging (DEIB) efforts.
• We invest in our employees immediately and offer opportunities, such as our Red-Carpet Rollout and Buddy System during onboarding, to build employee connections and accelerate belonging.
• We're big fans of company events!!This gives our global team (stretching over 45 states and 4 countries) a chance to get together, learn more about each other, and have fun! Our favorite example is Halloween week! Our Great Workplace Committee hosts a fun-filled week of Halloween festivities that includes Halloween Trivia, a Costume Contest, a Pumpkin Decorating Contest, and more!
• We have active committees in which you can directly participate or indirectly enjoy the activities they arrange. These committees include Community Engagement (philanthropic), ERG (employee resource groups), DEIB (Diversity Equity Inclusion & Belonging), Great Workplace Committee (plan fun virtual & in-person events), and Kudos (employee recognition).
• You can make an impact in communities across America (we serve 12,000 local governments and counting).
• You choose whether you work from one of our offices or work remotely.
• CivicPlus recognizes that ambitious and innovative people look for their company to support their professional growth. In addition to internal training opportunities, every department has set aside funds every employee can use on professional development opportunities, helping you grow your skills and develop your career. We support our employees’ growth.
• You'll be a part of "One of the Fastest Growing Privately Help Companies in the U.S" that's held the Inc Magazine title for 12 concurrent years. Our growth translates into opportunities for our employees as we look first to promote from within.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. **

What is our hiring process?**

• Introductory Call with a member of our Talent Acquisition team.
• First Interview with the Hiring Manager
• Interview Loop with additional team members
  • Interview Project Activity- We merely seek to catch a glimpse of your problem-solving approach and methodology.
• Offer

Employment Practices

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates are required to complete a pre-employment background check. An offer of employment is contingent upon this post-offer screening process. All background screens will be conducted per state law by a licensed independent administrator.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.