Vezeeta

About us

Vezeeta is a single point of care for digital outpatient services, offering convenient, and unparalleled patient experiences through three key outpatient touchpoints – Doctors' Consultations, Pharmacy, and Diagnostics primarily Lab Sample Collection.

Vezeeta offers a seamless digital platform to help over 10 million patients search, choose, and book their healthcare providers based on real patient reviews and ratings, live doctors’ scheduling, location, fees, and health insurance providers, from a network of over 50,000 top-rated doctors across 43 specialties. Using the app, patients can schedule appointments for in-clinic, virtual, or at-home consultations. Patients can also book a lab sample collection in less than two hours, order their medications, and schedule home deliveries in 60-mins using the pharmacy solution

The Role

As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry.

Responsibilities:

Manage large amounts of incoming/outgoing calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, and provide solutions and alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in an understandable way
Meet the team's qualitative and quantitative targets

Requirements:

Bachelor's‌ ‌Degree is required
Excellent Customer service and complaint-handling skills.

Strong‌ ‌communication‌ ‌skills, ‌‌both‌ ‌written‌ ‌and‌ ‌verbal. ‌

Ability to multi-task, prioritize, and manage time effectively
Active, dynamic, and open to learning.
Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Benefits:

We believe that our people are the main drivers to success in Vezeeta. That's why we find generous and innovative ways to thank employees for their hard work and dedication. We have many benefits to help you enjoy work to the full.

An opportunity to be part of a highly professional and dynamic team working around the world.

• A competitive benefits package including private medical schemes.

• An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.

• A flexible working environment - we appreciate that life is busy, so when operationally possible, remote working is also available.

Disclaimer: Vezeeta is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.