Enterprise Account Manager

Description

The Enterprise Account Manager serves as the direct link between CivicPlus and our top tier customers. This position will be responsible for overall relationship management as well as ensuring adoption and engagement with the CivicPlus solutions. As an Enterprise Account Manager, you will own the client experience taking client satisfaction to the next level.

The Enterprise Account Manager will work alongside of a highly driven team of CP professionals to ensure that client needs are served in an assigned region. This position requires excellent problem-solving and time-management skills and the ability to implement change. **

We’re excited to hire a new Enterprise Account Manager who can:**

• Clearly and succinctly communicate the company’s value proposition
• Manage sales and sales related questions
• Respond to correspondence from clients in timely manner
• Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager.
• Manages complex, challenging and/or largest customers within assigned region
• May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities
• Works to improve overall customer satisfaction in assigned customer accounts.
• Perform other duties as assigned

There is no perfect candidate, but we are looking for:

• Strong persuasive, analytical and interpersonal skills
• Strong and consistent phone presence
• Team Player
• Focused on personal development and the development of others
• Customer-focused and anticipate client needs and concerns
• Ability to prioritize multiple task / deadlines
• Must have strong written and oral communication skills
• Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. **

What is our hiring process?**

• Introductory Call with a Talent Acquisition team member
• 1:1 Call with the Hiring Manager
• Panel Interview
  • Interview Project Activity-we simply want to take a peek at how you approach and solve problems.
• Offer

About CivicPlus

• CivicPlus is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members.
• Backed by over 25 years of experience and leveraging the insights of more than 950 team members, our solutions are chosen by over 12,500 global entities and are used daily by over 340 million people in the U.S. and Canada alone.

Employment Practices

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates are required to complete a pre-employment background check. An offer of employment is contingent upon this post-offer screening process. All background screens will be conducted per state law by a licensed independent administrator.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.