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Customer Success Consultant - RTSM

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

Croatia

Offer summary

Qualifications:

Two+ year degree or equivalent experience, One+ years of experience in customer support, regulated industry, and RTSM/IRT, Microsoft Office experience (Excel, Word, PowerPoint).

Key responsabilities:

Support project activities from Start-up to Closeout
Act as primary contact for project maintenance
Create, review, coordinate, and manage project deliverables
Facilitate project status meetings and troubleshoot system issues

Veeva Systems Computer Software / SaaS SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Consultant to join our RTSM (Randomization and Trial Supply Management) group.

The Customer Success Consultant will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.

What You'll Do

Support the Project Manager with activities through Start-up
Be the primary point of contact through Maintenance and Closeout of a project
Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects
Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects
Respond to inquiries about projects
Lead various project status and review meetings

Requirements

Two+ year degree or equivalent experience
One+ years of experience in a customer support role
One+ years of experience in a regulated industry
One+ years of RTSM/IRT experience
Microsoft Office experience (Excel, Word, PowerPoint)

Nice to Have

Zendesk
Google Docs

#RemoteCroatia

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.