Technical Account Manager

Title: Technical Account Manager

Location: Remote, US, East Coast

We are at an inflection point where immersive experiences and generative ai is about to transform every aspect of communication, collaboration and learning. With an increasingly liquid workforce and a distributed customer base - every organization is rethinking the way it works and the way it builds and grows relationships. Born as a distributed company that celebrates multiculturalism, Touchcast has nearly 100 employees in North America, Europe and Asia.

You will play a crucial role in building and maintaining strong relationships with our clients in the Generative AI space. You will serve as a liaison between our clients and internal teams, ensuring the seamless integration and optimal use of our AI solutions.

How You’ll Make an Impact:

• This role entails offering Partners and Customers the necessary guidance and support tailored to their specific requirements. Responsibilities span the entire sales life cycle, encompassing education, implementation, and providing input on application functionality, technology, and delivery.
• Foster a strong and proactive relationships with key stakeholders (Business and IT) on the customer side.
• Conduct training sessions for clients on the effective use of our AI products.
• Identify opportunities for upselling additional services or features to existing clients.
• Provide ongoing technical support to clients, addressing and resolving any issues promptly.
• Conduct regular check-ins to ensure client satisfaction and identify opportunities for improvement.
• Close collaboration with Partner, Marketing, Product, and other internal teams to devise and execute initiatives.
• Development and delivery of tailored presentations, demonstrations, and proposals that cater to the specific needs of partners and customers.
• Build, sustain and manage robust pipeline of opportunities utilizing Hubspot and employing effective pipeline management techniques and sales methodologies.

You’ll be successful with:

• A minimum of 5 years of demonstrable experience in SaaS Enterprise Software sales, particularly in the AI domain, is required.
• Experience in Startup environments with Product Led Growth (PLG) strategies is very advantageous.
• Demonstrate a proven track record of successfully selling intricate software solutions and managing Proof of Concepts.
• Demonstrated technical aptitude in a professional setting.
• Meeting sales targets, as well as effectively managing, supporting to close enterprise deals, are integral to this role.
• Exceptional communication and presentation skills that enable you to articulate technical concepts and value propositions to both technical and non-technical audiences.
  

Distinguishing Characteristics of the Role:

• Product-minded: A technical sales professional with a product mindset.
• Startup Hustle: Self-starter mentality, thriving in a multitasking environment with fast-paced dynamics.
• Developer Empathy: Ability to empathize with developers and technical teams and anticipate their needs.
• Agile Technical Mindset: Comfort and adaptability in a fast-paced startup environment with technical orientation- to stay abreast of industry trends and emerging technologies to provide proactive guidance to customers.
• Startup Hustle: A self-starter with an entrepreneurial spirit. Thrives in a startup environment, wearing multiple hats and contributing to various aspects of sales and partnership organization.

Why join us?

• Work in a very fast-paced global and virtual/100% remote-first start-up where you can add immediate, impactful & meaningful value:
• Working at a cutting-edge AI and metaverse company means that your work will have a significant impact on the world.
• Visionary leadership: A cutting-edge AI and metaverse company is led by visionary leaders who are passionate about the industry and committed to creating a better future. You will be inspired by their vision and leadership and have the opportunity to learn from them.

Our value system

• Be Human: Our moral compass is our guiding light. Empathy & compassion drives us. We stand for what is right with a mission to do good, be generous & act in service for our clients, each other, and the world.
• Be Curious: We are in a constant state of child-like wonder and vulnerability. We learn and explore new things to push our limits to turn the impossible to possible.
• Be Bold: We move with great speed, force and enthusiasm to achieve greatness in our work and purpose. It is better to move fast and make mistakes than move slow and miss opportunities.
• Make Magic: We are pioneers of our craft and push for boundless creativity. We go beyond what works to discover what luster & delights.

• Many Faces, One Team: You will find Touchcasters from all over the globe. We work hand-in-hand through cultural, time, and sovereign barriers and yet we esteem and trust each other every day to achieve asynchronous harmony.