Client Service Specialist

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. **

What will you be doing?**

The Client Service Specialist is responsible for providing our clients with an excellent customer service experience. The role entails understanding and analysing FMCG Market evolutions for creating insightful reports, both periodical and ad hoc, that drive actionable insights. **

Job Responsibilities:**

• Client satisfaction is at the epicentre in Circana and the Client Service Specialist needs to handle all client queries in a timely manner to point of resolution and coordinate, where appropriate, all cross-functional working to support the resolving of issues or challenges.
• Flawless planning, proactive communication, quality, and timeliness are essential to ensure the high level of client satisfaction.
• This role will provide lots of opportunities to gain the commercial awareness, industry knowledge, technical skills, and professional experience to grow within the business.

Requirements:

• University Degree preferably in Business Administration, Marketing & Marketing Research, or related subject
• Proficient use of MS Excel and MS PowerPoint. Experience in working with BI tools (Unify, Power BI, Tableau) is considered a plus
• Good communication skills (both oral and written) in Greek and English Language (German, Italian, French, Dutch, Spanish a plus)
• Ability to work under high pressure and meet tight deadlines
• Effective time management, to coordinate between different projects, ensuring on-time and correct delivery

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

What can you expect from us?

• A challenging position within a fast growing, dynamic and innovative company
• Circana has a dynamic environment that allows opportunity to learn new markets and develop your career path within a fast-growing company
• Working in an international environment