Customer Integration Engineer

tlmNexus Ltd is a UK technology company with a headquarters located in Brighton and with team members based across the country.

We solve through-life acquisition and support management issues for the Defence and related sectors, supporting their teams to work strategically, collaboratively and effectively to maintain and streamline the delivery of military and industrial capability.

Working alongside the Defence sector, tlmNexus brings services and technologies together, to solve complex information problems, and transform the way organisations work and deliver. In recognition of this work, the company received the Queen’s Award for Enterprise: Innovation in 2018.

A new opportunity for a Customer Integrations Engineer has arisen to join our team at tlmNexus.

We make software for the defence sector so for this role our perfect fit would be someone with defence experience. That can be either military or a supporting civilian role.

This role is remote with frequent travel to the Brighton Head Office and customer sites.

Responsibilities:

Integration and Change Management:

· Maintain an excellent understanding of the company’s service and product portfolio.

· Provide customer domain knowledge and expertise to the technical team.

· Draw on own knowledge and expertise to influence the product development, with a focus on early intervention to influence service and product design.

· Onboard and integrate new functionality into the customer domain.

· Manage change, ensuring the buy-in and engagement of all relevant users and gain maximum post-delivery product adoption.

· Identify and submit process improvement ideas.

Customer Success:

• Establish and maintain effective business relationships with relevant tlmNexus customers.

• Take ownership of the customer journey, (on-boarding, adoption, value realisation) and ensure the customer achieves their intended benefits and Return on Investment (ROI)

• Achieve demonstrable customer success, from the on-boarding process to user engagement, whilst maintaining excellent customer health scores.

Essential criteria:

• Knowledge of Aviation Regulation Frameworks, Military Air Environment policy and processes or their equivalent.

• Defense experience, military or supporting civilian roles. • Must hold or be able to achieve security clearance to SC level.

• Experience of managing change and business transformation with proven results. • Project management skills and experience.

• Effective communicator with good presentational attributes who is able to be influential up to mid-to-senior management level.

• Highly focused and organized, able to prioritise workload.

• Able to identify and grasp opportunities for business improvement from both a management and development perspective.

• Able to assimilate complex technical subjects and communicate to non-technical stakeholders.

• Professional, articulate and confident when operating in the customer domain.

Desirable:

• Knowledge of MoD DE&S business units and structure.

• Knowledge of the software development industry and Agile methodologies.

• Knowledge of ITIL v.3 best practice guidelines.

• Customer Success Management Training.

• A good understanding of the principles, guidelines and methods used in delivering and supporting complex equipment and capabilities.

Why work for us?

· 26 days annual leave + UK bank holidays

· Enhanced company sick pay

· Life assurance cover

· Cycle to work scheme

· Perkbox (discount scheme)

· Employee assistance programme

· Recruitment referral bonuses up to £1500

· Paid days off for activities

· Funded professional subscriptions

Stimulating projects, respectful collaboration and an informal atmosphere await you here

When you trust your own capabilities, you want to invest your time, skills and energies in things that matter, alongside others who are committed to the same aims.

At tlmNexus you get the freedom to make this happen.