Enrollment Coach 1, 2, or 3

The Enrollment Coach 1 reports to the Enrollment Coach Manager.  This position plays a critical role in the recruitment and application processes for online learners, serving as the initial point-of-contact for learners in fully online programs.  The Enrollment Coach must be familiar with successful marketing practices, processing a naturally enthusiastic and persuasive manner to recruit online learners. The Enrollment Coach will work closely with online Student Success Coach, online program managers, and University admissions offices to recruit and admit a robust, diverse pool of applicants to online degree programs.

Job Responsibilities:

As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms).  Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach.  Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students.  Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coach, and other applicable departments. 60%

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems.  Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways. 30%

Participates in continual professional development, working to ensure high levels of customer service excellence. 10%

Minimum Qualifications:

Bachelor's degree with 0-1 years of professional experience in recruitment, sales, customer service or related field.  

Preferred Qualifications:

Bachelor's degree with 5 years of professional experience in recruitment, sales, customer service or related field.

Specific Experience - Supervisory or project lead experience. Higher education or admissions experience preferred.  Online learning experience preferred.  Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.

Additional Requirements:

• Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Additional Information: Must be willing to work nights/weekends especially during peak seasons. 

Enrollment Coach 2

The Enrollment Coach 2 reports to the Enrollment Coach Manager.  This position plays a critical role in the recruitment and application processes for online learners, serving as the initial point-of-contact for learners in fully online programs.  The Enrollment Coach 2 must be familiar with successful marketing practices, processing a naturally enthusiastic and persuasive manner to recruit online learners. The Enrollment Coach 2 will work closely with online Student Success Coach, online program managers, and University admissions offices to recruit and admit a robust, diverse pool of applicants to online degree programs.

Job Responsibilities:

As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms).  Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach.  Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students.  Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coach, and other applicable departments. Works with manager to assist in staff development/training. Demonstrates peer leadership and is a consistent high performer. 60%

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems.  Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways. Is proficient with all systems and has the ability to assist in training and developing newer employees. 30%

Participates in continual professional development, working to ensure high levels of customer service excellence. 10%

Minimum Qualifications:

Bachelor's degree with 1 year of experience in customer service, sales, recruitment or related.

Preferred Qualifications:

Bachelor's degree with 5 years of professional experience in recruitment, sales, customer service or related field.

Specific Experience - Supervisory or project lead experience. Higher education or admissions experience preferred.  Online learning experience preferred.  Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.

Additional Requirements:

• Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Additional Information: Must be willing to work nights/weekends especially during peak seasons. 

Enrollment Coach 3

The Enrollment Coach 3 reports to the Enrollment Coach Manager. This position plays a critical role in the recruitment and application processes for online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach 3 must be familiar with successful marketing practices, processing a naturally enthusiastic and persuasive manner to recruit online learners. The Enrollment Coach 3 will work closely with online Student Success Coach, online program managers, and University admissions offices to recruit and admit a robust, diverse pool of applicants to online degree programs. This includes proactive coordination with other campus units and campuses to facilitate the student experience. 

Job Responsibilities:

As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms).  Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach.  Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students.  Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coach, and other applicable departments. Minimal need for intervention from leadership. 60%

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems.  Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways. 30%

Participates in continual professional development, working to ensure high levels of customer service excellence. 5%

Acts as a coach to the team in absence of the team lead and manager. 5%

Minimum Qualifications:

Bachelor's degree with 2 years of experience in recruitment, sales, customer service or related field.  

Preferred Qualifications:

Bachelor's degree with 5 years of professional experience in recruitment, sales, customer service or related field.

Specific Experience - Supervisory or project lead experience. Higher education or admissions experience preferred.  Online learning experience preferred.  Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.

Additional Requirements:

• Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Additional Information: Must be willing to work nights/weekends especially during peak seasons.