Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
The successful Client Services Champion will need to be a passionate individual with a strong drive to deliver delight to our clients. In this role, you'll make sure that every interaction with Businessolver is a model of service, with warmth, charm, and efficiency. We want clients to fall in love with our system and Businessolver in general. That's where you come in.
The Gig:
- Ensure positive client experiences through high quality service and communication
- Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution
- Review and work all open cases for clients
- Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage
- Manage client deliverables, track progress and complete assigned work through company planning tools
- Maintain accountability for inbound and outbound files.
- Maintain carrier and client SFTP setup and completion of updates as needed
- Daily review of incoming data files, and carrier discrepancy reporting
- Execution of client specific process and procedure
- Complete risk mitigation reporting to include audits, team activity and case manager reports
- Communicate daily to alert team of issues or red flags with client data or files, reviewing warnings, errors and file failures during daily stand-up and identifying team members responsible for resolution
- Working with Carriers on ongoing file updates and requests
- Function as the primary point of communication for our Carrier partners
- Communicate updates to Client Services and technical partners as required
- Identify root cause of any systemic issues
What You Need to Make the Cut:
- Minimum of 2 years’ experience focused on employee benefits and/or benefits administration
- Bachelor’s Degree or equivalent experience
- Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)
- Tech savvy – must have a comfort level with learning and utilizing new technology
- Ideal candidates will possess a background heavy with utilizing benefit administration systems or other Human Capital Management platforms (HCM)
- Experience with HRIS and/or HCM system administration and configuration is a homerun!!!
- Experience with carrier files (or EDI in general) is also ideal
- Excellent communication skills (especially related to technology), both written and verbal, with the ability to self-manage and manage multiple priorities
- Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
- High comfort level interacting with external clients and the ability to resolve conflicts (with both internal and external partners)
- Natural ability to build and maintain relationships as well as being a natural collaborator and team player
- Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!!
- Ability to maintain grace under pressure – especially during the busy season
The pay range for this position is $20.00 to $26.00 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to participate in the annual bonus incentive plan.
The Businessolver Way…
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
